Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.

• A company named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Technical Service Specialist

Primary Objective of Position

• The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments.

Major Accountabilities

• Provide field service support and technical troubleshooting for assigned instruments.

• Schedule and perform planned maintenance (PM) activities.

• Provide proactive service using Abbott remote diagnostics tools.

• Provide ongoing training and coaching to customers.

• Perform instrument upgrades and technical service bulletins (TSBs).

• Success in this role is measured by customer satisfaction score (NPS).

• Act as a trusted partner and technical advisor to customers.

• Provides first level assays troubleshooting and implement new assays.

• Provide first level support for laboratory middleware (AMS).

• Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.

• Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.

Education

• Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Background

• Proven track record in a similar position supported by management and customer references

• Successful engagement with customers, specifically lab staff.

• Technical expert for product line responsibility

•  Strong communication skills

• Ability to identify and drive resolution of issues

•  Strong experience in use of analytical tools and software

Impact of position

• Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

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