Content Creation Specialist | English | Remote

Location: Remote - Albania; Remote - Algeria; Remote - Bosnia and Herzegovina; Remote - Colombia; Remote - Costa Rica; Remote - El Salvador; Remote - Ghana; Remote - Guatemala; Remote - India; Remote - Indonesia; Remote - Morocco; Remote - Nigeria; Remote - North Macedonia; Remote - Panama; Remote - Peru; Remote - Philippines; Remote - South Africa; Remote - Sri Lanka; Remote - Tunisia; Remote - Vietnam

Department: Gaming Support

About The Job

As a Content Creation Specialist (Social Media & Digital), this role will be instrumental in driving the creation of engaging, high-quality visual and video content that strengthens brand presence and enhances audience engagement across social platforms. The primary responsibility of this role is to conceptualize and deliver creative assets that align with brand strategy while supporting marketing campaigns and community initiatives. This position plays a critical role in translating brand identity into compelling digital content that resonates with target audiences and encourages interaction, particularly within fast-paced, trend-driven environments. 

The person will report to the Community Lead and client to ensure effective cross collaboration and support structure to achieve the desired outcome, and analysis of content and engagement. 

Shift: 11.00 - 20.00 CET with Saturdays and Sundays off

Responsibilities

• Create visually compelling social media assets that align with the client brand and tone while maintaining strong brand consistency. 
• Produce and edit short-form social media videos (Reels, TikTok, YouTube Shorts) designed to drive engagement and player interaction. 
• Collaborate closely with the marketing, community, and game art teams to ensure creative alignment and consistency across all platforms. 
• Utilize AI-powered creative tools (such as Scenario, or similar) to generate, refine, and optimize visuals efficiently while maintaining high quality. 
• Develop templates and scalable art systems to streamline production and improve creative workflows. 
• Create basic motion graphics and simple animations for social media and marketing assets. 
• Stay up to date with design trends, player behaviors, and social media best practices to ensure content remains fresh, engaging, and relevant. 
• Demonstrate a strong understanding of social media content formats and trends, including vertical video (9:16), hooks, captions, and engagement-driven creative. 
• Contribute to creative ideation sessions and campaign concepting, from brainstorming ideas to final delivery. 
• Support the community team with visuals for updates, contests, and other engagement initiatives. 
• Work efficiently in a fast-paced environment, managing multiple tasks while meeting deadlines. 

About you

• You are located in Algeria, Albania, Bosnia and Herzegovina, Colombia, Costa Rica, El Salvador, Guatemala, Tunisia, Ghana, India, Indonesia, Morocco, Nigeria, North Macedonia, South Africa, Sri Lanka, Panama, the Philippines, Peru, or Vietnam.
• Experience as a Marketing Artist / Social Media Designer / Creative Content Artist. 
• Preferably, experience in video editing or motion graphics. 
• Advanced proficiency with Photoshop, After Effects, Premiere and other creative software. 
• Hands-on experience with AI-assisted creative workflows (e.g., Scenario, ChatGPT). 
• Understanding of social media platforms (TikTok, Instagram, YouTube) and what performs best on each. 
• Excellent communication skills (C1 English minimum) and a collaborative mindset. 

Technical requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload and Latency <120ms, internationally
• A minimum of 8 GB RAM  
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
• A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer 

We offer 

• The flexibility to work 100% remotely with no wasted commute time and travel costs 
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyones uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA 

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. 

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. 

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.