<h3><strong>THE CHALLENGE</strong></h3> <p>Eventbrite is a people-first organization. Our goal of building the global platform for live experiences depends on strong, connected, and efficient operations that empower our teams to do their best work. As Vice President of Operations, you’ll partner closely with the executive leadership team to bring structure, clarity, and strategic focus to how we operate.</p> <p>This is a strategic and hands-on leadership role — ideal for someone who loves turning vision into action, connecting people and processes, and ensuring that operations become a powerful enabler of creativity, innovation, and growth.</p> <h3><strong>THE TEAM</strong></h3> <p>You will lead Eventbrite’s first centrally organized Operations function, creating a unified team that connects people, processes, and priorities across the company. You will report to Eventbrite’s General Counsel and work directly with the rest of the executive team to establish company-wide operating discipline, alignment, and measurable outcomes. Eventbrite’s Director of Operations, who has been with the company for six years in finance and chief of staff roles, will report to you. Together, you’ll build the infrastructure, cadence, and rhythm that enable Eventbrite to plan, execute, and measure success with speed and clarity.</p> <h3><strong>THE ROLE</strong></h3> <p>As Vice President of Operations, you will serve as a strategic operator and executional leader — driving excellence across all operational areas and ensuring that Eventbrite’s systems, processes, and teams work in harmony to deliver on our mission. You’ll develop and execute a long-term operational strategy that supports Eventbrite’s growth, fosters efficiency, and enhances collaboration across the entire company. This is both a strategic and hands-on role that blends vision with execution, driving the pace, structure, and cross-functional alignment necessary for Eventbrite’s next stage of growth.</p> <h3><strong>YOU WILL:</strong></h3> <h3><strong>Strategic Leadership</strong></h3> <ul> <li>Lead the evolution of Eventbrite’s operating model, driving speed, cross-functional alignment, and clarity across all teams.</li> <li>Develop and execute operational strategies that support the company’s long-term vision and objectives</li> <li>Partner with the CEO, General Counsel, and other executives to shape organizational direction and operational priorities</li> <li>Translate strategic goals into actionable operational plans, ensuring alignment across teams and business functions</li> <li>Lead the company-wide OKR framework and process to define, track, and review goals across all levels, integrating progress into Monthly Operating Reviews and other leadership cadences to ensure visibility, ownership, and accountability.</li> <li>Act as a trusted advisor and thought partner to the executive team on organizational design and scalability, and embedding best practices from scaled, high-performing organizations. <br /><br /></li> </ul> <h3><strong>Operational Management</strong></h3> <ul> <li>Oversee and coordinate all core operational functions, ensuring smooth execution of daily operations while building scalable systems and repeatable frameworks</li> <li>Own and lead the company’s annual, mid-year, and ongoing operating cadence, including planning cycles, Monthly Operating Reviews, and Executive Staff Meetings.  Ensuring alignment, transparency, and disciplined execution across all teams.</li> <li>Standardize operational frameworks that promote alignment, accountability, efficient decision-making, and scalable growth.</li> <li>Lead cross-functional programs that enhance collaboration, efficiency, and operational transparency company-wide</li> <li>Champion operational excellence through best practices, process innovation, technology enablement, and intelligent automation. By partnering with cross-functional teams to scale AI adoption, reduce manual work and accelerate decision-making across the business.<br /><br /></li> </ul> <h3><strong>Performance &amp; Efficiency</strong></h3> <ul> <li>Define KPIs and operational metrics to monitor performance, progress, and productivity</li> <li>Build dashboards and reporting mechanisms to measure success and guide data-informed decisions</li> <li>Drive continuous improvement initiatives to optimize processes, reduce costs, and improve service delivery</li> <li>Cultivate a culture of accountability, feedback, and operational excellence<br /><br /></li> </ul> <h3><strong>Financial Oversight</strong></h3> <ul> <li>Partner with Finance to develop and manage budgets, forecasts, and operational expenditures</li> <li>Identify and implement cost-saving opportunities without compromising quality or team experience</li> <li>Support effective resource planning and ensure fiscal responsibility across all operational areas<br /><br /></li> </ul> <h3><strong>Leadership &amp; Culture</strong></h3> <ul> <li>Build and mentor a high-performing operations team focused on execution, growth, and collaboration</li> <li>Foster a people-first culture rooted in trust, transparency, and shared success</li> <li>Lead through influence and empathy, connecting teams around clear priorities and purpose</li> <li>Champion Eventbrite’s mission and values in every aspect of operational strategy and execution</li> </ul> <h2><strong>THE SKILL SET</strong></h2> <ul> <li>12+ years of experience in business operations, strategy, or program management in a fast-paced, global environment</li> <li>Proven ability to design and scale operational frameworks that drive clarity and performance</li> <li>Experience leading company-wide planning, operating cadences, and OKR frameworks</li> <li>Strong strategic thinking, planning, and organizational design skills</li> <li>Exceptional leadership and communication abilities, with experience influencing at the executive level</li> <li>Track record of driving automation, technology, and AI adoption to improve business efficiency</li> <li>Data-driven decision-maker with a track record of implementing metrics and KPIs</li> <li>Financial acumen, including budgeting, forecasting, and resource allocation experience</li> <li>Deep experience leading cross-functional initiatives and managing complex projects end-to-end</li> <li>Passion for empowering teams, improving processes, and connecting strategy to execution<br /><br /></li> </ul> <h3><strong>BONUS POINTS</strong></h3> <ul> <li>Experience in digital marketplace businesses</li> <li>MBA, JD, or other advanced degree</li> <li>Background in operational transformation or change management</li> </ul><div><h3><strong>ABOUT EVENTBRITE</strong></h3> <p>At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individuals time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. </p> <p>Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. </p> <p>Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace.  <a href="https://www.eventbritecareers.com/diversity-and-inclusion-at-eventbrite">Read more</a> about our Diversity and Inclusion work for our team, culture, and community.</p> <h3><strong>BENEFITS</strong></h3> <p>We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.</p> <p>Eventbrites global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).</p> <h3><strong>EQUAL OPPORTUNITY</strong></h3> <p>At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.</p> <p>If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. </p></div>

Eventbrite

VP, Operations

Eventbrite

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