<h2>Job Description</h2>Software Engineer (Frontend or Fullstack) – Change ManagementLocation: Pune, India - Hybrid | Full-Time<h2>Join Zendesk and Shape the Future of IT Service Management</h2>Zendesk is building a next-generation IT Service Management (ITSM) platform to help organisations streamline internal operations, modernise IT workflows, and enhance service delivery across the enterprise. As part of this initiative, we are assembling a new Change Management team that will design, build, and evolve the change request and approval framework that drives IT process reliability and compliance.We are seeking a Software Engineer (Frontend or Full-stack) to join this growing team and help build engaging, performant interfaces for change request workflows. You’ll work closely with cross-functional partners to deliver user-friendly features that meet the needs of enterprise IT teams. This is a great opportunity for engineers who want to grow their frontend and platform development skills while contributing to a new product area with real impact.<h2>What You’ll Do</h2>Develop and Deliver Exceptional Front-End Experiences<ul><li>Work closely with Designers and Product Managers to create engaging, user-friendly experiences for service catalog admins.</li><li>Implement responsive and accessible UI components, ensuring a seamless experience across different devices and screen sizes.</li><li>Optimize front-end performance, load times, and API interactions to provide a fast, efficient user experience.</li><li>Contribute to the evolution of Zendesk’s front-end architecture, improving maintainability, modularity, and developer experience.</li></ul>Collaborate and Grow as an Engineer<ul><li>Work with backend engineers to integrate GraphQL and REST APIs, ensuring smooth data flow and efficient state management.</li><li>Participate in code reviews, sharing constructive feedback and learning from teammates.</li><li>Contribute to technical discussions, system design reviews, and UI/UX improvement initiatives.</li><li>Help maintain up-to-date and accurate front-end documentation.</li><li>Participate in agile development processes, helping improve team efficiency and delivery speed.</li></ul>Contribute to a High-Performing Engineering Culture<ul><li>Stay up to date with best practices in structured service catalog architectures.</li><li>Advocate for clean, maintainable, and scalable front-end code.</li><li>Gain exposure to real-world front-end challenges at an enterprise scale.</li><li>Participate in on-call rotations after an initial training period, helping maintain the reliability of our front-end services.</li></ul><h2>What We’re Looking For</h2>Required Qualifications<ul><li>2+ years of professional experience in software development, focusing on structured service catalog modeling or automation-driven workflows.</li><li>Strong proficiency in JavaScript and TypeScript, with experience using React and Redux.</li><li>Understanding of GraphQL and REST APIs, and how to efficiently consume data from backend services.</li><li>Experience with modern front-end build tools such as Webpack, Babel, and Vite.</li><li>Familiarity with component-based architecture and front-end state management patterns.</li><li>Passion for building accessible, performant, and user-friendly applications.</li><li>Strong problem-solving skills and a willingness to learn and take on new challenges.</li><li>Excellent communication skills, with the ability to work effectively in a team environment.</li></ul>Preferred Qualifications<ul><li>Experience working on enterprise service catalog platforms, ITSM, or structured request management solutions.</li><li>Familiarity with front-end testing frameworks such as Jest, Cypress, or React Testing Library.</li><li>Exposure to backend technologies such as Ruby on Rails (for full-stack candidates).</li><li>Prior experience working with design systems and component libraries.</li><li>Experience in HR Service Management (HRSM), IT Asset Management (ITAM), or Employee Service software is a plus.</li></ul>Tech Stack You’ll Work With<ul><li>Backend: Ruby, Ruby on Rails, MySQL</li><li>Frontend: JavaScript, TypeScript, React, Redux, GraphQL</li><li>DevOps &amp; Monitoring: DataDog, CI/CD tools</li><li>Cloud &amp; Infrastructure: AWS, Kubernetes (nice-to-have)</li></ul><h2>Why You Should Apply</h2><ul><li>Be part of Zendesk’s future. The Employee Service business is a key strategic priority with strong investment and executive support.</li><li>Work on impactful projects. Help organizations streamline service requests and automate fulfillment.</li><li>Grow your career. Learn from experienced engineers and contribute to a fast-growing product.</li><li>Develop at scale. Work with modern technologies on a high-scale, enterprise-grade platform.</li><li>Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.</li></ul><h2>Ready to Build the Future of IT Service Management?</h2>We’d love to hear from you. Apply now and help us shape the future of customer experience.<h2></h2>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.<h2>The intelligent heart of customer experience</h2>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster<a href="http://www.zendesk.com/diversity-inclusion/" target="_blank"> global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please<a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank"> click here</a>.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.<a target="_blank" href="http://www.zendesk.com/company/careers/?utm_source=other&amp;utm_medium=organic&amp;utm_campaign=job-description_Global_2025Q3">Zendesk</a> believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a target="_blank" href="http://www.zendesk.com/diversity-inclusion/">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a target="_blank" href="mailto:peopleandplaces@zendesk.com">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Software Engineer II (Frontend / Fullstack)

Zendesk

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