<h3>Description</h3> <div>Cloud Service Desk Engineer (AWS / DevOps Career Growth) </div><div>Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with hands-on exposure to cloud operations, automation, and DevOps best practices, perfect for technical support professionals who want to advance into cloud engineering.</div><div> What You’ll Do</div><ul><li>Resolve internal service desk tickets related to AWS-hosted environments.</li><li>Troubleshoot cloud infrastructure, CI/CD, and application issues.</li><li>Document solutions in Confluence and manage tasks in Jira.</li><li>Participate in on-call rotations to maintain cloud system reliability.</li><li>Learn and assist in AWS automation, Infrastructure as Code, and monitoring tools.</li></ul><div> What We’re Looking For</div><ul><li>Service desk or technical support background.</li><li>Strong communication and documentation skills.</li><li>Familiarity with Jira &amp; Confluence.</li><li>Interest or basic skills in AWS, Linux/Windows administration, Bash/Python scripting.</li></ul><div> Why Join Us</div><ul><li>Hands-on training with AWS, automation tools, and DevOps pipelines.</li><li>Clear career path from service desk to cloud engineering.</li><li>Be part of a mission-driven company improving public sector efficiency.</li></ul>