<div><strong>Location:  </strong>Antananarivo, Madagascar <br /><strong><br />About the role:</strong><br />The Senior IT Associate will be in charge for maintaining and assistance Sun King’s IT infrastructure, providing user assistance, delivering IT training, and managing endpoint hardware and software. This role requires a broad technical skillset, excellent communication abilities, and the capacity to work alone and as a team within a dynamic environment. The ideal candidate will have a strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.</div> <h2> What you would be expected to do: </h2> <ul><li>IT Infrastructure Management:</li><li>Maintain and troubleshoot network systems, servers, and data storage solutions.</li><li>Ensure network security and data integrity.</li><li>Monitor system performance and implement improvements as needed.</li><li>User Assistance:</li><li>Provide technical assistance to staff across East and Southern Africa, addressing hardware and software issues.</li><li>Resolve technical problems in a timely and efficient manner.</li><li>Document assistance tickets and resolutions.</li><li>IT Training:</li><li>Develop and deliver IT training programs for employees.</li><li>Create training materials and documentation.</li><li>Provide ongoing assistance and guidance to users on IT systems and software.</li><li>Endpoint assistance:</li><li>Manage and maintain endpoint devices (laptops, desktops, mobile devices).</li><li>Install, configure, and update software applications.</li><li>Perform hardware repairs and upgrades as needed.</li><li>Call Center Technology:</li><li>assistance and maintain call center technology, including VoIP systems and related software.</li><li>Troubleshoot technical issues related to call center operations.</li><li>IT Procurement:</li><li>Assist in the procurement of IT hardware, software, and services.</li><li>Manage vendor relationships and negotiate contracts.</li><li>Cybersecurity:</li><li>Implement and maintain security measures to protect IT systems and data.</li><li>Monitor for security threats and attend to incidents.</li><li>Operating Systems:</li><li>Provide expertise in various operating systems, including Windows, Linux, and macOS.</li><li>Team work:</li><li>Work closely with other departments to ensure IT needs are met.</li><li>Communicate effectively with team members and stakeholders.</li><li>Emergency assistance:</li><li>Be available to provide assistance outside of normal working hours in case of emergencies.</li></ul> <h2> What we offer (in addition to compensation and statutory benefits): </h2> <ul><li>Professional growth in a dynamic, rapidly expanding, high-social-impact industry</li><li>An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.</li><li>A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.</li><li>Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.</li></ul><div><strong>We place great importance on sustaining a diverse, inclusive work environment.</strong><br /><br />We believe that innovation and understanding comes from diversity on every spectrum.  We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.<br /><br />Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results.  We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.</div>