<div><strong>Job location: </strong>Kenya, Nigeria, Zambia, Uganda, Tanzania<br /><br /><strong>About the role:<br /></strong>Product Operations Associate is a part of the Digitization &amp; Automation team and works closely with the in house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our Business problems. This position reports to the Product Manager.</div> <h2> What you would be expected to do: </h2> <ul><li>Monitor technical issues/bugs raised by stakeholders related to our mobile applications/portals/automations and lead coordination with the development team to get it sorted.</li><li>Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.</li><li>Rolling out of new products/features/automations and resolving stakeholder queries/issues.</li><li>Automate business processes using tools like Zapier/Google Scripts, and other automation tools.</li><li>Partner with cross-functional groups and support the Product Manager in the entire product lifecycle, from design to development to launch.</li><li>Create Flow Charts, Mock Screens, and PRDs for business requirements, user requirements, functional &amp; non-functional requirements and system requirements following the guidance of the Product Manager.</li><li>Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.</li></ul> <h2> What Sun King offers: </h2> <ul><li>Professional growth in a dynamic, rapidly expanding, high-social-impact industry.</li><li>An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.</li><li>A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.</li><li>Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.</li></ul>