<div><strong>Location: </strong> Ndola<br /><br /><strong>About the Role:</strong><br />The  IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organization has adequate capacity to build business operations and resolve any technical issues employees may face. </div> <h2> What you would be expected to do: </h2> <ul><li>Provide technical assistance in the use of PC hardware, Software, and operate a multi- platform(Linux/windows/Mac) computer environment, monitor, and assist resolve call center agent environment issues remotely.</li><li>Set up and configure desktop computers, peripherals and accounts assigning security level, install software(MS Office, skype, adobe reader, flash player, java, Symantec) and repair hardware and peripherals.</li><li>Troubleshoot, repair, and maintain office  PC (e.g., laptops, desktops, Local storage ,Scanners, 3G/4G Routers and Multifunction printer configuration) check peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.</li><li>Perform routine security checks on user and Data center systems within the office.<br />Perform Basic Data Center maintenance.</li><li>Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors helpdesk platforms, various company service groups and vendors (secondary).</li><li>Compile the monthly IT report based on established criteria.</li><li>Undertaking IT projects as instructed by the IT management.</li><li>Onboarding of new staff to company IT policies as well as issuance of working tools.</li><li>Perform IT Inventory &amp; Asset Management.</li><li>Coordinate with different vendors in case of damage or replacement to IT equipment’s &amp; make sure the same is delivered within the set timelines. </li></ul> <h2> What we offer (in addition to compensation and statutory benefits): </h2> <ul><li>A platform for professional growth in a rapidly expanding, high-impact sector.</li><li>Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.</li><li>A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.</li><li>Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.</li></ul>

Sun King

IT Support Associate Global Analytics and Technology

Sun King

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