<div>About Stellar Health: Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.  At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.   Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, &amp; Primary Venture Partners)​​ with an established product &amp; proven operating model. We’ve shown that we make a real difference for physician practices and their patients.</div>About the position: <ul> <li>As a foundational partner, play a pivotal role in managing and advancing our corporate technology. This is a unique opportunity to join a company with a modern, stable tech stack and contribute to its ongoing success and sustainability.</li> <li>Responsible for key areas of our IT ecosystem and the services our employees rely on daily, this role is for a hands-on systems generalist who enjoys acting as a thoughtful architect for our IT operations and end-user experience. While this role owns daily support, the position is primarily focused on proactive improvement and skillful administration, providing the autonomy to own critical projects, mature operational processes, and help define the standards and vision that contribute significantly to the ongoing success, effectiveness, and scalability of our IT landscape.</li> <li>This hybrid role (1 in office day/week) is based out of our Manhattan Union Square office and reports to the Senior Director of IT.</li> </ul> Tools we use: <ul> <li>Business Applications: Google Workspace, Zoom/Meet, Slack, 1Password, Jira, Dialpad</li> <li>Endpoints: macOS (Jamf), PC (Intune, PatchMyPC)</li> <li>Identity and Access Management: Okta</li> <li>Automation: Workato, Okta Workflows</li> <li>Ticketing: Jira Service Management, Jira Projects</li> <li>Knowledge base: Notion</li> <li>Office Technology: Meraki, Kisi, Poly Studio, Xerox</li> <li>HRIS: UKG</li> </ul> How youll make an impact: <ul> <li>Drive administration, security, and support for core systems including Okta, Google Workspace, Zoom, Jira, Jamf, Intune, and Meraki</li> <li>Support all current and changing aspects of our IT environment; including macOS and Windows laptops, mobile devices, audio/visual equipment, printers, and networking equipment</li> <li>Manage inbound support requests via walkups, tickets, email, and Slack, and serve as a domain expert and escalation point to other team members</li> <li>Own team SLAs and drive their improvements by identifying patterns and automation opportunities</li> <li>Serve as the primary IT owner for our New York office, managing local support requests and infrastructure</li> <li>Coordinate, support, and continuously improve employee onboarding and offboarding processes</li> <li>Create, define, and redesign IT processes and policies to ensure sustainability and scalability as our company grows</li> <li>Develop, document, and enforce IT policies and procedures</li> <li>Proactively identify high-impact opportunities and engineer solutions that improve the companys technical landscape and capabilities</li> <li>Champion innovation by evaluating industry trends and making compelling business cases for the adoption of new tools, security practices, and operational processes</li> <li>Lead strategic IT projects from conception to completion, including scoping requirements, designing solutions, and implementing them to meet future needs</li> <li>Consult with business partners to develop efficient, sustainable, and scalable cross-functional workflows</li> <li>Give &amp; receive feedback across all levels </li> </ul> What youll bring: <ul> <li>4+ years hands-on IT Support experience in modern enterprise environments</li> <li>5+ years of relevant technical customer support experience</li> <li>Deep expertise with advanced troubleshooting and administration of Windows and macOS (50/50)</li> <li>Experience leveraging Jamf and Intune for zero-touch deployment, policy enforcement, and lifecycle management</li> <li>Experience administering office networks and a proficient understanding of networking concepts</li> <li>Experience administering, architecting, and supporting Okta and Google Workspace</li> <li>Demonstrated experience using scripting with UEM/MDM to manage endpoints (e.g. Bash, PowerShell)</li> <li>Experience building automations for identity and lifecycle management using iPaaS platforms (e.g. Workato, Okta Workflows, Tray.io)</li> <li>Proficient understanding of Jira or other ticketing systems</li> <li>Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams</li> <li>Demonstrated experience understanding complex issues and explaining them in terms appropriate for technical or non-technical audiences</li> <li>Experience driving complex projects from planning to completion with limited oversight</li> <li>Ability to work independently and collaboratively and self-manage competing priorities</li> <li>Comfort operating in an ambiguous environment where theres not a set playbook on how to solve each problem, and helping write the playbook</li> <li>A passion for automation and efficiency</li> <li>A desire to provide exceptional customer service, satisfaction, and user experience</li> <li>A low ego and can-do attitude; willingness to admit mistakes, work to remedy them, and share your learnings</li> <li>Attention to detail and a passion for accuracy</li> </ul> Who will love this job: <ul> <li>You’re a high-empathy, low-ego person who thrives in building and enabling. You’re curious and humble. You’re a tinkerer at heart, energized by technology, and excited to enable others at scale.</li> <li>A strategic owner and builder who is excited by the prospect of high autonomy and the responsibility that comes with it. You arent looking for a checklist of tasks, but rather the freedom to identify needs, design solutions, and drive the IT roadmap.</li> <li>A thoughtful architect, not a firefighter. Youre energized by the chance to mature a tech stack from a stable foundation. This role offers the breathing room to build scalable, long-term solutions the right way.</li> <li>A modern technologist eager to evaluate and implement best-in-class tools. You have a passion for creating a seamless and secure employee experience using a modern tech stack.</li> <li>A high-impact individual who prefers the clarity and influence of a small team. You want to see the direct results of your work on the companys efficiency and security, and you enjoy being the go-to expert.</li> <li>Takes pride in operational excellence, proactively building automated, scalable, and data-driven solutions to reduce manual effort and improve support.</li> <li>Passion for delivering great internal support, balancing speed, scale, and user empathy with a focus on service and user experience.</li> </ul> Pay: The salary range for this role is $110,000 - $140,000 and will be eligible for an annual performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellars bands are designed to allow for individual compensation growth within the role.  As such, new hires typically start at the lower end of the range.  Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time. Stellar reserves the right to change our compensation bands at any time. <div>Perks &amp; Benefits: Stellar offers a carefully curated selection of wellness benefits and perks to our employees: <ul> <li>Medical, Dental and Vision Benefits</li> <li>Flexible PTO</li> <li>Universal Paid Family Leave</li> <li>Company sponsored One Medical memberships and Citibike memberships</li> <li>Medical Travel Benefits </li> <li>A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations</li> <li>Stock Options &amp; a 401k matching program</li> <li>Career development opportunities like Manager Training, coaching, and an internal mobility program</li> <li>A broad calendar of company sponsored social events that for our in-office and remote employees</li> </ul> Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.   We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.  <a href="https://stellar.health/employment-privacy-notice/" target="_blank">Stellar Health Employment Privacy Notice</a> At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.  <ul> <li>Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address. </li> <li>Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. </li> <li>We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.  </li> </ul> If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe youve been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the<a href="https://consumer.ftc.gov/articles/job-scams"> U.S. Federal Trade Commission</a>.</div>

Stellar Health

Senior IT Engineer

Stellar Health

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