<h3><strong>About Steer Health</strong></h3><p>Steer Health is redefining how hospitals and health systems engage with their patients—using intelligent, AI-driven automation to supercharge operational efficiency, patient experience, and revenue growth. Our platform integrates seamlessly into existing systems to deliver real value, fast.</p><p>Were a small, nimble team backed by ambitious goals and real traction in the market. If youre ready to make a meaningful impact at the intersection of healthcare and technology, we’d love to meet you.</p><h3><strong>About the Role</strong></h3><p>We’re hiring an <strong>SMB</strong> <strong>Customer Success Manager</strong> to own the customer journey for our small to mid-sized healthcare systems, hospitals, and clinics. You’ll serve as the primary point of contact for healthcare organizations using Steer’s platform, guiding them through onboarding, adoption, retention, and growth.</p><p>You’ll be expected to manage a high volume of accounts with efficiency and empathy—balancing proactive engagement with support coordination and identifying opportunities to drive product usage and upsell. You’ll also work cross-functionally with Sales, Implementation, and Product teams to ensure customers see real, measurable value with Steer.</p><p>This role is ideal for someone who thrives in a fast-paced, high-growth SaaS environment, with strong operational instincts and a passion for customer success.</p><h3><strong>What You’ll Do</strong></h3><ul> <li>Manage a portfolio of <strong>small- to mid-sized healthcare clients</strong>, serving as their main point of contact</li> <li>Lead onboarding in partnership with the Implementation team, ensuring a smooth and timely go-live</li> <li>Collaborate with Sales on handoffs to ensure customers are set up for success from day one</li> <li>Drive adoption of Steer’s tools by educating and enabling end users on best practices</li> <li>Proactively monitor account health and usage data to identify risks or growth opportunities</li> <li>Own renewals and support upsell conversations aligned with client goals and needs</li> <li>Coordinate internally with Sales, Product, and Support to resolve issues quickly and efficiently</li> <li>Execute scaled CSM motions like training webinars, QBR templates, email nurture sequences, etc.</li> <li>Gather feedback and advocate for customer needs to influence product roadmap and support documentation</li> </ul><h3><strong>What We’re Looking For</strong></h3><ul> <li>3+ years of experience in Enterprise/Group <strong>Customer Success or Account Management</strong>, preferably in <strong>SaaS</strong> </li> <li>Experience working with <strong>SMB clients</strong> in a high-volume, tech-enabled CSM environment</li> <li>Familiarity with healthcare workflows or healthcare tech</li> <li>Strong communicator who can engage everyone from office admins to clinical leadership</li> <li>Highly organized and able to manage multiple customers and priorities simultaneously</li> <li>Comfortable working with CRM tools (HubSpot, etc) and Engineering tools (Jira)</li> <li>Self-starter who thrives and adapts quickly in a startup setting</li> </ul>

Steer Health

SMB Customer Success Manager

Steer Health

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