ServiceTitan is seeking a Principal Product Manager to lead the design, delivery, and evolution of ServiceTitans Data Platform, serving critical customer reporting needs at scale. This is a highly technical, execution-driven role where you’ll turn architectural vision into shipped capabilities, own end-to-end delivery, and ensure the platform meets enterprise-grade performance, security, and usability standards.You’ll partner closely with engineering, data architecture, and security teams to make technical trade-offs, instrument for reliability and observability, and drive adoption through robust APIs, metadata-rich schemas, and always-on operations.Key ResponsibilitiesPlatform Architecture &amp; Delivery<ul><li>Own the full product lifecycle for the Data Sharing Platform—from concept to production—ensuring every release meets technical, security, and operational benchmarks.</li><li>Define system design, data models, and API specifications with architects and engineers, balancing scalability, latency, cost, and maintainability.</li><li>Translate architecture into prioritized, actionable backlogs; deliver in iterative, high-quality releases.</li><li>Establish SLAs, performance benchmarks, and operational runbooks.</li></ul>Technical Execution &amp; Quality<ul><li>Validate features against functional, performance, and security requirements prior to release.</li><li>Partner with engineering on incident root cause analysis and prioritize fixes, optimizations, and technical debt reduction.</li><li>Implement instrumentation, monitoring, and alerting to proactively detect performance or data quality issues.</li></ul>Data Product Enablement<ul><li>Define schemas, access controls, and sharing mechanisms that support compliant, consistent data delivery across business units.</li><li>Onboard internal data products to the platform, ensuring governance and performance standards are met.</li><li>Partner with API consumers to validate usability, performance, and integration patterns.</li></ul>Customer &amp; Stakeholder Engagement<ul><li>Engage with external customers and internal product teams to capture requirements and translate them into platform features.</li><li>Ensure all capabilities meet regulatory, security, and contractual requirements in collaboration with security, compliance, and legal teams.</li><li>Deliver high-quality API documentation, integration guides, and developer resources for adoption.</li></ul>Operational Excellence<ul><li>Continuously improve platform scalability, performance, and automation.</li><li>Monitor production usage and analytics to guide roadmap priorities.</li><li>Stay ahead of emerging data sharing and platform technologies to keep the solution best-in-class.</li></ul>Qualifications<ul><li>8+ years in a technical product development role, such as data platform product manager, software engineer, data architect, or development manager, with experience in agile delivery, large-scale system design and ownership, data modeling, API design, problem solving, and analytics-driven decision making.</li><li>Strong technical expertise in data warehousing (e.g., Snowflake), data sharing technologies, distributed systems, and API design.</li><li>Hands-on experience with data modeling, schema versioning, and data governance in enterprise environments.</li><li>Deep understanding of cloud-native architectures, security controls, and observability practices.</li><li>Proven track record of delivering platform capabilities that are performant, reliable, and secure.</li><li>Ability to work directly with engineering to review designs, assess trade-offs, and resolve technical blockers.</li><li>Experience with instrumentation, monitoring, and incident response for data products/platforms.</li><li>Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.</li><li>Thrives in a fast-paced, high-intensity environment with significant ambiguity, demonstrating adaptability, resilience, and a bias toward action.</li></ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul><li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li><li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li><li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li></ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.