Threat Lab Content Developer

What are we looking for? 

We are seeking a creative and detail-oriented Lab Content Developer to join our team. In this role, you will collaborate with internal and external teams to create immersive, hands-on lab scenarios that align with our product strategy and technical use cases. Your work will directly support enablement, training, and customer engagement by helping users experience the real-world value of our solutions in action.

This is a hybrid role that requires a unique blend of technical understanding, project management acumen, and the ability to translate complex concepts into structured, engaging lab experiences.

What will you do? 

• Partner with lab teams and internal stakeholders to design, build, and refine compelling technical lab content.
  
  
• Translate product capabilities, technical documentation, and solution use cases into hands-on scenarios aligned with business objectives.
  
  
• Work closely with Product Management to ensure lab content supports strategic goals and new product features.
  
  
• Own the lab development lifecycle: from planning and content drafting to quality assurance and go-live coordination.
  
  
• Manage multiple lab projects simultaneously, ensuring timelines, budgets, and quality benchmarks are met.
  
  
• Collaborate with UX, engineering, and field teams to validate lab accuracy, usability, and impact.
• Must be able to troubleshoot technical issues independently and work collaboratively to resolve complex problems across systems and environments.
  
  
• Maintain and update existing lab scenarios to reflect evolving technologies and product updates.

What skills and knowledge should you bring?

• Bachelor’s degree or master’s degree or equivalent experience
• Excellent written communication and content development skills
• 3–5+ years of experience in technical content development, instructional design, or technical training (preferably in a software or cloud-based environment).
• Understanding of IP networking protocols and firewalls
• Experience with virtualization technologies like VMware
• Demonstrated experience managing external vendors or third-party development teams.
• Solid project management skills, with experience coordinating cross-functional initiatives and tracking deliverables.
• Strong technical aptitude with the ability to understand and translate complex architectures and workflows 
• Experience with cloud platforms (GCP, AWS, Azure), DevOps, or security technologies is a plus.
• Excellent written and verbal communication skills, with an eye for detail and clarity.
• Familiarity or experience with lab platforms is a plus.
• Comfortable working in a fast-paced, collaborative environment with shifting priorities.

Preferred Skills:

• Experience working in or with product management or developer advocacy teams.
• A background in scripting or coding (e.g., Python, Bash, JavaScript) is highly desirable to automate tasks and enhance lab functionality.
• Knowledge of modern cloud platforms (AWS, Azure, GCP), containers/Kubernetes, or infrastructure-as-code (Terraform, Ansible).
• Knowledge of virtualization technologies such as Vmware workstation or ESXi.
• Knowledge of installation and configuration of core OS technologies like Windows (Desktop and Server), and Linux distros such as Ubuntu.
• Familiarity with cybersecurity concepts or cloud-native security tools is a bonus.

Why Us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events