The Automotive Technical Training and Support Specialist is responsible for supporting and training our customers for assigned aftermarket products. You will deliver technical training to customers and serve as a technical hotline support for our aftermarket products. Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our product. Furthermore, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales and Product Management teams to help develop training materials and videos to provide our customers with multiple resources that work with their schedules and lifestyles. Trainings are conducted through multiple methods and platforms, so this role is expected to perform effective, interactive training sessions both in-person at customer’s place of business or through virtual presentation in webinar format. The Technical Support and Training Specialist is part of a global team, and reports into the Global Field Operations Manager. This role will be based out of Michigan, either remote or in our Troy, MI office.General Responsibilities • Collaborate with new and existing customers, distributors, and internal personnel • Provide, via phone and/or e-mail, all aspects of technical support for assigned products • Organize the Field Sales team in all custom development projects when necessary • Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed • Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either • Key participant the overall products return process for all technical related returns from assigned products in the designated region • Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed • Maintain a comprehensive record within company database of all technical calls received Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers<div>Additional Responsibilities:</div><div><div><div><div><ul><li>Ensure customer satisfaction by delivering insightful and effective training sessions on site or online</li><li>Attend and participate in trade shows and customer events as required</li><li>Record educational and publicly shared training videos as required</li><li>Share responsibilities in creating, translating and updating educational content for e-training platform and training-based website as well as training presentations</li><li>Support the Engineering and Product Management teams with research, product validations, performance and benchmark testing and tool maintenance</li><li>Support Product Management by translating Voice of Customer and competitive insights into prioritized Product Roadmaps</li><li>Assist in any other duties as required by manager</li></ul>Additional Requirements:<ul><li>Work flexible hours to provide technical support during peak business hours or during customer events/ trade shows on weekends</li><li>Certain level of comfort with automotive electronics installation and repair as well as modern wireless technology and mobile phone app support</li><li>Must be comfortable in presenting and exchanging knowledge in front of large groups</li><li>Knowledge of automotive aftermarket / tire business, auto repair shops is a plus</li><li>A high degree of customer service orientation</li><li>Fluent English language skills (additional language skills a plus)</li><li>Willingness to travel around 50% international and domestic- Mostly US and Canada.</li></ul>#LI-MY1 </div></div></div></div>Base Salary Range: $59,800.00 - $82,280.00At Sensata, our employees are the key to our success and growth.  We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only.  Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy" target="_blank">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf" target="_blank">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type FIND JOBS in the Workday search bar.

Sensata Technologies

Automotive Technical Training and Support Specialist Troy, MI

Sensata Technologies