Overview We are seeking a skilled and proactive IT Administrator based in Bangalore, India, to join our global IT operations team. This role is ideal for someone with hands-on experience in managing cloud-based systems, automating IT workflows, and supporting both Windows and Mac environments in a remote-first company. The ideal candidate will be comfortable providing support across time zones and maintaining a high standard of operational excellence. Core Responsibilities Google Workspace Administration <ul> <li>Manage a Google Workspace environment for a 200+ employee organization.</li> <li>Administer users, groups, organizational units, permissions, and access policies.</li> <li>Provide advanced support for Gmail, Drive, Calendar, Meet, and other Google apps.</li> <li>Handle user provisioning, onboarding/offboarding, and account lifecycle management.</li> </ul> User Lifecycle &amp; Application Management <ul> <li>Execute smooth onboarding and offboarding procedures, coordinating closely with HR and hiring managers.</li> <li>Install, configure, and manage business-critical applications across devices and teams.</li> <li>Maintain software deployment standards and user access across SaaS tools and endpoint agents.</li> </ul> Endpoint Management (Windows &amp; Mac) <ul> <li>Perform installation, configuration, and management of both Windows and macOS computers.</li> <li>Apply consistent security and configuration policies using MDM (JumpCloud).</li> <li>Troubleshoot device issues and maintain performance, compliance, and user readiness.</li> <li>Script and manage workflows for device setup, compliance checks, patching, and monitoring.</li> </ul> Automation &amp; Systems Integration <ul> <li>Create and maintain automation scripts using Python, Bash, or Google Apps Script to improve IT efficiency.</li> <li>Build and manage integrations across Google Workspace, HRIS, MDM, and identity systems.</li> <li>Respond to security alerts or suspicious activity with appropriate investigations and remediations.</li> </ul> MDM &amp; Identity Management <ul> <li>Administer device and identity management with JumpCloud or similar platforms.</li> <li>Utilize SCIM and SAML for secure identity federation and access provisioning.</li> <li>Ensure consistent policy enforcement and device security compliance.</li> </ul> Global IT Support &amp; Communication <ul> <li>Deliver high-quality IT support to a globally distributed remote-first workforce.</li> <li>Produce clear end-user documentation and resolve issues effectively via support channels.</li> <li>Communicate fluently in English and collaborate across international teams and time zones.</li> <li>Provide occasional off-hours or extended-hour support when needed.</li> </ul> Required Qualifications <ul> <li>2+ years of experience managing Google Workspace in 200+ employee environments.</li> <li>Proven track record in IT automation and systems integration.</li> <li>Experience supporting both Windows and macOS environments.</li> <li>Strong grasp of onboarding/offboarding, app installation, and remote support.</li> <li>Familiarity with JumpCloud or comparable MDM platforms.</li> <li>Experience with identity protocols (SCIM, SAML) and cloud-first infrastructure (Azure required, AWS a plus).</li> </ul> Preferred Certifications <ul> <li>Google Workspace Administrator</li> <li>Microsoft Certified: Azure Fundamentals or Azure Administrator Associate</li> <li>CompTIA A+ or CompTIA Security+</li> <li>Jamf Associate (for macOS management) or relevant MDM certification</li> </ul>

Saltmine

IT and Cloud Operations Specialist

Saltmine