<h2>About Rundoo ℹ️</h2>Rundoo’s mission is to build cutting-edge software that helps building materials suppliers enhance their businesses. Think of your local hardware store or mom and pop shop—these are our clients who we partner with across the country. From paint to hardware to flooring, stores across these industries sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to change by being the first in the industry to empower independent supply stores with best-in-class technology.Backed by leading investors including Bessemer and CRV, weve raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.<h2>What you’ll do as an Implementation Manager at Rundoo 🗒️</h2><ul><li>Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support.</li><li>Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.</li><li>Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.</li></ul><h2>Requirements ☑️</h2><ul><li>Excellent communicator with a track record of building strong, consultative customer relationships</li><li>Experience in project management with exceptional attention to detail</li><li>Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.</li><li>Valid U.S. driver’s license</li><li>Comfortable with travel<ul><li> 1-2x a month</li></ul></li></ul><h2>Bonus points 🌟</h2><ul><li>Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.</li><li>Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.</li><li>Prior experience in education.</li><li>Experience driving change with customers adopting new workflows or systems.</li></ul><h2>Compensation 💵</h2><ul><li>Base Salary: $80k - $100k (based on geography)</li><li>Equity package of $16k</li></ul><h2>About the team 👥</h2>Here is the current makeup of the teams you’ll be working most closely with:<ol><li><a target="_blank" href="https://www.linkedin.com/in/leigh-avera-39ba19b3/">Leigh</a> (Head of Implementation)</li><li><a target="_blank" href="https://www.linkedin.com/in/jason-webb-274228342/">Jason</a> (Implementation Manager)</li><li><a target="_blank" href="https://www.linkedin.com/in/vidhanagrawal/">Vidhan</a> (Head of Product)</li><li><a target="_blank" href="https://www.linkedin.com/in/matthew-kestufskie/">Matt</a> (Head of Sales)</li><li><a target="_blank" href="https://www.linkedin.com/in/claire-byrne-2136231b/">Claire</a> (Head of Client Success)</li><li><a target="_blank" href="https://www.linkedin.com/in/lejwilliams/">Lej</a> (Client Success Manager)</li><li><a target="_blank" href="https://www.linkedin.com/in/robert-lamb-033673358/">Robbie</a> (Client Success Manager)</li></ol><h2>Interview Process 🎤</h2><ol><li>Intro Call (20 minutes, remote) – Meet a recruiter to learn more about each other.</li><li>Round 1 (30 minutes, remote) – Resume and discovery interview with Leigh, focusing on how you interact with clients and handle live, client-style questions.</li><li>Round 2 (2 hours, in-person, Chicago Office) –<ol><li>Session Agenda:<ol><li>Meet the team - Meet with Leigh and Matt (Head of Sales)</li><li>ActivitiesPart 1: Simulate a sales → implementation handoff callPlease review the resources linked in <a target="_blank" href="https://www.notion.so/Client-Profile-Implementation-Checklist-Round-2-Interview-25ae113986ea801283bce146947fa252?pvs=21">this Notion document</a> to prepare - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients.Part 2: Product TrainingWe’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed.</li><li>Coffee / meal with the team (depends on your session + flight timing!)</li></ol></li></ol></li><li>Final Call (15 minutes, remote) – Conversation with our CEO, Nick.</li><li>Reference check</li><li>Offer</li></ol>Meet the teamImplementation<ul><li><a target="_blank" href="https://www.linkedin.com/in/jason-webb-274228342/">Jason</a> - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo.</li><li><a target="_blank" href="https://www.linkedin.com/in/leigh-avera-39ba19b3/">Leigh</a> - Former high school math teacher who has applied their love of teaching to the implementation space. Avid concert goer and traveler!</li></ul>Marketing<ul><li><a target="_blank" href="https://www.linkedin.com/in/clara-shapero-767644179/">Clara</a> - Studied Literature at UCL before moving into growth strategy at Nabla, a health tech startup in Paris. Later transitioned to Sales at Verkada in London. My current side hustle: Clara’s Cashew Butter.</li></ul>Sales<ul><li><a target="_blank" href="https://www.linkedin.com/in/andymikeska/">Andy</a> - An Oklahoma State alum (Go Pokes!) and proud dad with over 10 years of tech sales experience, this team member has found a passion at Rundoo in helping the Davids of the world take on Goliath—giving small businesses the tools and technology they need to win big. When not working with customers, there’s a good chance you’ll find them on the golf course, fully embracing the role of weekend warrior.</li><li><a target="_blank" href="https://www.linkedin.com/in/kyle-flechsig/">Kyle</a> - Studied history and anthropology at UNCW. Sold for companies large and small, old and new. Experienced in catching snakes barehanded 🐍</li><li><a target="_blank" href="https://www.linkedin.com/in/lukerastetter/">Luke</a> - Once a high school Religious Studies and Psychology teacher, later inspired by the Steve Jobs era at Apple Retail to dive into tech. That spark led to a career in SaaS with Salesforce and G2, blending teaching roots with a passion for helping people solve problems through software.</li><li><a target="_blank" href="https://www.linkedin.com/in/matthew-kestufskie/">Matt</a></li><li><a target="_blank" href="http://www.linkedin.com/in/reggie-bowles-9989082a">Reggie</a> - With 39 years in the paint and decorating industry, including time as a Benjamin Moore rep, 20 years as a store owner, and 13 years selling retail management systems, this team member has seen it all. Excited by Rundoo’s rapid growth and the move into hardware and supply stores, they’re passionate about bringing the latest POS technology to independent retailers.</li><li><a target="_blank" href="https://www.linkedin.com/in/ryanaugustine/">Ryan</a> - A husband, dad, and sales lead at Rundoo, always passionate about family, the outdoors, and lowering the golf handicap. Success means working hard, having fun, and making a positive impact along the way.</li><li><a target="_blank" href="http://www.linkedin.com/in/samfew">Sam</a> - Helping small businesses do more than just run efficiently—helping them thrive. As Franklin County Paint put it: “This go-live was the most excited I’ve been about my business in over 15 years.” Built on a family atmosphere, the focus is always on lifting others up and celebrating wins together.</li></ul><h3>About our founders 🌲</h3><ol><li><a target="_blank" href="https://www.linkedin.com/in/beckman-andrew/">Andrew</a> (CTO): studied computer science &amp; humanities at Stanford; worked as a software engineer and head of engineering at Apple &amp; Anova; danced with the SF ballet (where he met his wife)! 🩰</li><li><a target="_blank" href="https://www.linkedin.com/in/hershey-nick/">Nick</a> (CEO): studied math &amp; computer science at Stanford; worked as a trader at Bridgewater &amp; Citadel and as a PM at Google &amp; Enigma; distantly related to the founder of the Hershey company 🍫</li></ol><h3>How weve fundraised 💰</h3>Weve raised $18m across three rounds:<ol><li>A $2m pre-seed led by <a target="_blank" href="https://www.bvp.com/team/kent-bennett">Kent Bennett</a> at <a target="_blank" href="https://www.bvp.com/">Bessemer</a> with participation from Plug &amp; Play, Quiet Capital, and Sequoia.</li><li>A $5m seed led by <a target="_blank" href="https://www.crv.com/team/caitlin-bolnick-rellas">Caitlin Bolnick Rellas</a> at <a target="_blank" href="https://www.crv.com/">CRV</a>.</li><li>An $11m series A led again by Bessemer and CRV.</li></ol><h3>Benefits 🏋️</h3><ul><li>Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)</li><li>401k with Betterment</li><li>Unlimited PTO with 10 company paid holidays</li><li>In-office gym</li><li>Daily team lunches for those in office</li><li>Learning materials and audiobook subscriptions</li><li>Dog-friendly office</li></ul>

Rundoo

Similar Remote Jobs