At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. Were on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry.Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.As a Customer Success Engineer (CSE), you will serve as the primary technical advisor for a portfolio of enterprise customers, owning deployment success, system health, and technical adoption throughout the customer lifecycle. You will work hands-on to ensure our solutions deliver measurable security value by proactively identifying risks, optimizing performance, and enabling deeper product usage.In this highly collaborative and customer-facing role, you’ll partner with Customer Success Managers, Solution Architects, Product, and Engineering teams to drive technical outcomes that support retention and expansion. Your strong technical foundation, clear communication, and proactive mindset will be critical to ensuring long-term customer success.What You Will Do<ul> <li>Own technical onboarding and deployment, ensuring customers are configured correctly and reach time-to-value quickly</li> <li>Conduct regular technical reviews to assess system health, identify risks, and provide proactive optimization guidance</li> <li>Guide adoption and integration usage by sharing best practices, facilitating enablement sessions, and helping customers unlock the full value of licensed features</li> <li>Collaborate with Support and Engineering to troubleshoot technical issues, triage escalations, and ensure timely resolution</li> <li>Partner with Customer Success Managers and Account Executives to align technical progress with account goals and renewal readiness</li> <li>Maintain customer-specific technical documentation, including runbooks, architecture diagrams, and environment notes</li> <li>Participate in customer meetings and QBRs, providing insight into usage metrics, technical performance, and growth opportunities</li> <li>Collect and share structured customer feedback with Product and Engineering to inform roadmap decisions</li> <li>Travel to customer sites as needed (up to 5–10%; primarily remote)</li> <li>Other duties as assigned</li> </ul>What We Are Looking For<ul> <li>5–6 years of experience in a customer-facing technical role, such as Customer Success Engineering, Technical Account Management, Solutions Engineering, or Support Engineering</li> <li>Hands-on experience deploying or supporting cybersecurity, application security, or software composition analysis (SCA) tools in enterprise environments</li> <li>Strong ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders</li> <li>Proven success in building trusted customer relationships and collaborating across cross-functional teams including Product, Support, and Sales</li> <li>Skilled in troubleshooting technical issues, managing escalations, and driving resolution in live customer environments</li> <li>Experience conducting technical health checks, onboarding deployments, or usage enablement is a strong plus</li> <li>Bachelor’s degree in a technical field or equivalent practical experience</li> </ul>

ReversingLabs

Similar Remote Jobs