<div>At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.  </div>What you’ll do at Jamf: The Customer Success Engineer I is responsible for assisting customers in implementing Jamf products, and the training of customers related to the implementation, adoption, and administration of Jamf products and related technologies. The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the implementation of Jamf products, features, and workflows. Providing setup assistance and training for new or existing users on complex topics that may require environmental customizations. This individual delivers primarily remote assistance to end-users, with an emphasis on users wishing to fully utilize Jamf product features and integrations. This is often done by guiding customers through very complex processes in a friendly and efficient manner. This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Minneapolis, MN; Eau Claire, WI; or Austin, TX.  What you can expect to do this role: <ul> <li>Complete new customer onboarding tasks including configuration and best practice recommendations</li> <li>Develop and maintain a proficient level of knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion</li> <li>Contribute to and maintain departmental documentation</li> <li>Provide support and enablement training to teammates and partners</li> <li>Act as the Voice of the Customer to provide technical insight and feature requests to Product to improve the customer experience</li> <li>Deliver technical training to the customer as necessary to find success with Jamf solutions</li> <li>Coordinate with Jamf Customer Success team to ensure alignment on customer needs and opportunities</li> <li>Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments</li> <li>Other duties and special projects as assigned</li> <li>Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization</li> <li>Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity</li> <li>Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work</li> <li>#LIHybrid</li> </ul> What we are looking for: <ul> <li>2 years experience successfully supporting enterprise technology in production environments (Required)</li> <li>2 years experience demonstrating exceptional customer service skills (Required)</li> <li>2 years experience with server operating systems including Windows Server, RHEL, or Ubuntu (Preferred) </li> <li>1 year experience with Jamf security products including Jamf Protect, Jamf Connect, Jamf Safe Internet, and/or Jamf Executive Threat Protection</li> <li>Experience of providing technical training and associated best practices (Preferred)</li> <li>Apple platform proficiency (Preferred)</li> <li>Able to communicate complex technical concepts in an easy-to-understand, non-technical manner (Required)</li> <li>Knowledge of networking fundamentals (TCP/IP, DNS, VPN) (Preferred)</li> <li>Experience of Mobile Device Management and/or Unified Endpoint Management solutions (Preferred)</li> <li>Familiarity with Agile development methodology (Preferred)</li> <li>Excellent written and verbal customer communication skills (Required)</li> </ul> EDUCATION &amp; CERTIFICATIONS: <ul> <li>Bachelor’s Degree or equivalent work experience (Preferred)</li> <li>Jamf’s Associate, Tech and Admin level certifications (Preferred)</li> </ul>   How we help you reach your best potential: <ul> <li>Named a 2024 Best Companies to Work For by U.S. News</li> <li>Named a 2024 Newsweek America’s Greatest Workplaces for Parents &amp; Families</li> <li>Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®</li> <li>Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine</li> <li>We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!</li> <li>You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.</li> <li>We put people over profits – which is why our customers keep coming back to us.</li> <li>Our volunteer time off allows employees to support and give back to our communities.</li> <li>We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.</li> <li>22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).</li> <li>Over 100,000 Jamf Nation users, the largest online IT community in the world</li> </ul><div><div><div>The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.  </div><div>Pay Transparency Range</div><div>$55,100—$117,400 USD</div></div></div><div>What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.   Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.   Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.  What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf   Jamf is committed to creating an inclusive &amp; supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at <a href="mailto:recruiting@jamf.com">recruiting@jamf.com</a>   </div>