<div><div><em><strong>We are a team of doers, seasoned engineers, hackers and builders, working on the future of streaming data.<br /><br /></strong></em></div> <div><em>Funded by premier investors including GV and Lightspeed, Redpanda is building the streaming data platform for developers. We’re evolving streaming beyond the Apache Kafka® protocol into a unified “engine of record” that delivers a categorical reduction in complexity, wicked-fast performance, onboard Wasm transforms, and transparent tiered storage that gives consumers access to both real-time and historical data from a single API.</em></div> <h6> </h6></div><p><strong><em>About the Role:</em></strong></p> <p>As a Technical Support Engineer at Redpanda, you will help our organization  embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers success, fostering their confidence in our solutions, and elevating their overall experience.</p> <p>Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services. Your ability to understand and address our customers needs and technical challenges will be at the heart of our customer-centric approach.</p> <p><strong><em>You Will: </em></strong></p> <ul> <li>Be the primary face of our organization to our customers to ensure we meet and/or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features</li> <li>Work with engineering to drive and solve customer challenges from creation through resolution</li> <li>Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization</li> <li>Build tools &amp; services to create and improve support infrastructure, from issue life cycles to trending on root causes</li> <li>Participate in on-call rotations to follow the sun in support of our customers</li> <li>Ensure customer satisfaction through strong relationships with our Customer Success team</li> </ul> <p><strong><em>You Have:</em></strong></p> <ul> <li>3+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems</li> <li>Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)</li> <li>Experience with deploying and troubleshooting applications in Kubernetes</li> <li>Strong experience with public cloud providers and containerization</li> <li>Proficiency in bash scripting and/or Python</li> <li>Willingness to participate in an on-call rotation</li> <li>Excellent written communication skills</li> <li>Comfortable working with a 100% distributed engineering team and remote first company</li> </ul> <p><strong>Please highlight if applicable to you: </strong></p> <ul> <li>Proficiency with Go </li> <li>Experience supporting a SaaS platform</li> <li>Experience supporting a streaming platform</li> </ul><div><p><em>Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.<br />Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. </em></p> <h6><em>#LI-Remote</em></h6></div>

Redpanda Data

Technical Support Engineer

Redpanda Data

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