About Monte CarloAs businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the New Relic for data, Monte Carlo supports some of the worlds most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.About the roleWe are seeking a skilled and proactive IT Engineer to join our team. In this role, you will be responsible for supporting all users across the organization through the IT Helpdesk and other communication channels, ensuring the timely resolution of technical issues. You will also play a key role in maintaining, administering, and improving our IT systems to ensure smooth and secure operations.This position reports directly to the Head of IT and will be remote in the UK, Ireland, Portugal, or Spain.What You’ll Do<ul><li>Enabling product development by providing in-depth, hands-on support to engineering requests</li><li>Onboarding vendors and applications into the company tech stack</li><li>Formulating requirements for IT solutions, designing IT systems, and implementing, testing, and maintaining IT Services.</li><li>Owning major projects from inception to deployment, shipping at a rapid pace</li><li>Architecting simple yet flexible solutions, and then scaling them as we grow</li><li>Maintaining compliance standards by ensuring employee life cycle processes are executed properly</li></ul>Your experience includes<ul><li>4+ years of hands-on experience supporting IT infrastructure, troubleshooting, and managing end-user environments.</li><li>Experience with macOS administration in a professional IT environment (we are a Mac-focused shop)</li><li>Experience delivering production-grade IT services</li><li>Understanding of navigating ticketing platforms and supporting end users via written communication</li><li>Mastery of SaaS and AWS technologies</li><li>Experience building and scaling distributed and highly available architectures</li><li>Sense of urgency, ownership mindset, and customer focus</li><li>Well-versed in technical writing and documentation of structured processes</li></ul>We’re looking for<ul><li>Experience with DevOps and Infrastructure as Code</li><li>Experience with scripting languages (Bash or Python)</li><li>Knowledge of maintaining and querying data platforms, with scripting language (SQL)</li></ul>#LI-REMOTE#BI-REMOTECome As You AreEquality is a core tenet of Monte Carlos culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We are proud to be recognized for our world-class employee experience:<a target="_blank" href="https://www.montecarlodata.com/blog-monte-carlo-named-to-americas-most-loved-workplaces/">Monte Carlo Named to Americans Most Loved Workplace List 2024</a><a target="_blank" href="https://www.inc.com/best-workplaces/2024">Monte Carlo Named an Inc. Best Workplace for 2024</a><a target="_blank" href="https://www.repvue.com/awards/winners/2024/spring/venture-capital-backed">Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024</a><a target="_blank" href="https://www.repvue.com/awards/winners/2024/spring/san-francisco">Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024</a>