<h1>About LILT</h1>AI is changing how the world communicates — and LILT is leading that transformation.Were on a mission to make the worlds information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by<a target="_blank" href="https://www.linkedin.com/company/intel-corporation/"> Intel Corporation</a>,<a target="_blank" href="https://www.linkedin.com/company/canva/"> Canva</a>, the<a target="_blank" href="https://www.linkedin.com/company/deptofdefense/"> United States Department of Defense</a>, the<a target="_blank" href="https://www.linkedin.com/company/united-states-air-force/"> United States Air Force</a>,<a target="_blank" href="https://www.linkedin.com/company/asics/"> ASICS</a>, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.Head of Talent &amp; Community<h1></h1><h1>What You’ll Do</h1>LILT is seeking a highly motivated and experienced Head of Talent &amp; Community to spearhead the evolution and strategic growth of our global talent initiatives.As a pivotal member of the LILT Production leadership team, you will be instrumental in building and implementing a transformative expert acquisition strategy to support LILT’s growth.LILT has a worldwide expert community, who leverage our AI platform for accelerated and more accurate multilingual content creation, localization and evaluation. Your role is vital in strategically scaling LILT’s global expert base, with a key focus on our multilingual AI data solutions. You will be tasked with ensuring we have access to the most proficient domain experts to underpin our ambitious expansion plans. Furthermore, you will be accountable for the development and implementation of innovative talent strategies aimed at guaranteeing the superior quality of our services and ensuring the availability of sufficient resources to fuel our continued growth and success. This will necessitate close collaboration with cross-functional teams to drive our talent management initiatives and ensure their seamless alignment with our overarching business goals and strategic objectives.<h2>Key Responsibilities</h2>Talent Acquisition &amp; Management:<ul><li>Scale comprehensive expert acquisition strategies to source, attract, and onboard worldwide domain experts, including specialist sourcing for rare languages, regulated industries, voice and media talent, data annotators and engineers.</li><li>Integrate AI and automated solutions into LILT’s systems, tooling and processes for sourcing, screening, testing and onboarding.</li><li>Lead the end-to-end recruitment process, including sourcing, testing, screening, interviewing, and onboarding.</li><li>Manage a global vendor management program, ensuring compliance and quality standards.</li><li>Negotiate contracts and manage relationships with freelance linguists and vendor partners.</li><li>Actively monitor and evaluate vendor performance, both human and AI translation outputs.</li><li>Partner with LILT’s Product and Research teams to develop and drive pioneering initiatives</li></ul>Community Building &amp; Engagement:<ul><li>Cultivate and nurture a vibrant and engaged community of language professionals.</li><li>Execute community engagement initiatives, including online forums, webinars, workshops, and networking events.</li><li>Foster a culture of collaboration, knowledge sharing, and continuous learning.</li><li>Act as a liaison between the company and the linguist community, representing the companys values and mission.</li><li>Manage community feedback and address concerns promptly and effectively.</li></ul>Data-Driven Performance &amp; Optimization:<ul><li>Utilize data analytics to track and measure talent acquisition and community engagement metrics.</li><li>Identify trends and insights to optimize talent acquisition and vendor management processes.</li><li>Implement data-driven strategies to improve vendor performance and quality.</li><li>Provide regular reports and updates to senior management on talent and community performance.</li><li>Develop and manage budgets related to quality and talent management. Seek out new strategies and initiatives to optimise cost to produce.</li><li>Drive the execution of cost control initiatives; assemble team(s) of appropriate stakeholders, and effectively manage their contributions to achieve timely progress on goals and overall delivery and results.</li></ul>Language Industry Expertise &amp; Best Practices:<ul><li>A leader in emerging technologies in the language services sector.</li><li>Apply deep knowledge of the language industry to inform talent acquisition and community engagement strategies.</li><li>Maintain strong connections within the linguist community and industry associations.</li><li>Bought into and achieve buy-in from their team on cross functional initiatives that are aligned to corporate goals; drive the implementation of such cross-functional initiatives with manager level and above.</li><li>Build and fully understand the budget governing their function and make informed decisions on staffing, headcount and costs within budget constraints.</li><li>Work closely with LILT’s Quality function on Linguist performance management (OTD, QRMs, error rates)</li><li>Attend virtual and in-person meetings where location permits</li><li>Use software systems and AI tools</li></ul>Skills and Experience:<ul><li>Minimum of 7 years of experience in quality assurance and/or talent acquisition and vendor management within the language services industry.</li><li>Proven expertise in expert scoring methodologies and approaches.</li><li>Strong understanding of both human and machine translation workflows and quality assessment.</li><li>Demonstrated ability to develop talent acquisition/training programs.</li><li>Excellent analytical, problem-solving, communication, interpersonal, and negotiation skills.</li><li>Experience leading and managing a team of talent managers</li><li>Proficiency in using CAT tools and quality assurance software, as well as vendor management systems and talent acquisition platforms.</li><li>Strong understanding of industry best practices and standards (ISO 17100, etc.) and quality management principles (including ISO 9001); demonstrated experience with managing and maintaining ISO 9001 and ISO 17100.</li><li>Experience in recruiting talent for multilingual data solutions</li><li>Solid organizational skills including meticulous attention to detail and multitasking skills.</li><li>Ability to meet deadlines and work under pressure.</li><li>Proven ability to implement project management best practices and methodologies.</li><li>Experience managing project budgets and resources.</li><li>Detail-oriented and results-driven.</li><li>Proactive and adaptable in a fast-paced environment.</li><li>Passion for quality and continuous improvement.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Fluency in English required.</li><li>Proven track record of scaling a global vendor base and managing vendor performance.</li><li>Extensive experience in specialized sourcing</li><li>Established network of connections within the expert community.</li><li>Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>Preferred Qualifications:<ul><li>Experience working with AI-driven language technologies.</li><li>Fluency in additional languages.</li><li>Experience with remote team management.</li></ul></li></ul><h1>Our Story</h1>Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. <h1>Our Tech</h1>What sets our platform apart:<ul><li>Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent</li><li>Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing</li><li>100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation</li><li>Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review</li></ul><h1> LILT in the News</h1><ul><li>Featured in <a target="_blank" href="https://www.thesoftwarereport.com/the-top-100-software-companies-of-2024/">The Software Report’s</a> Top 100 Software Companies!</li><li>LILT makes it onto the <a target="_blank" href="https://labs.lilt.com/lilt-listed-on-the-2024-inc-5000">Inc. 5000 List</a>.</li><li>LILT’s continues to be an intellectual powerhouse, holding <a target="_blank" href="https://patents.justia.com/inventor/john-sturdy-denero">numerous patents</a> that help power the most efficient and sophisticated AI and language models in the industry.</li><li>Check out <a target="_blank" href="https://lilt.com/news">all our news on our website</a>.</li></ul>Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILTs Privacy Policy at <a target="_blank" href="https://lilt.com/legal/privacy">https://lilt.com/legal/privacy</a>.At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Lilt

Head of Talent & Community

Lilt