Description <table><tbody><tr><td>We’re hiring a Director of Research to lead the Servicing Cross-Platform Research team. You’ll manage a small team to drive impactful market and user research, and deliver insights that shape our servicing experiences and business strategy. This high-impact role partners with senior stakeholders, champions the voice of the customer, and influences strategy through actionable research and recommendations.  We are seeking a dynamic and data-driven Director of Research to join our Experience Research team focusing on Servicing.  You will lead a team of two researchers spanning both market research and user research.  This role engages with senior stakeholders across Servicing within U.S. Retail Markets and requires a deep understanding of the business priorities.  You will spend a majority of your time planning and executing complex research and partnering with stakeholders as a thought leader in guiding strategic decisions. In addition, you will be responsible for prioritizing the work for and guiding the growth and development of your team.  Key Responsibilities:<ul><li>Lead the Servicing Cross-Platform Research team which includes managing stakeholders, prioritizing work utilizing the USRM business priorities, supporting the growth and development of two other Researchers, focused heavily on Servicing Strategy and Cross-Platform user research</li><li>Spearhead custom, unique and highly complex research initiatives to inform our servicing strategy, directly impacting our user experiences and driving business outcomes.</li><li>Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data.</li><li>Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation.</li><li>Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards.</li><li>Lead high-visibility research projects, collaborating closely with key stakeholders such as Servicing, Analytics, Product Solutions, UX Design, and more.</li><li>Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context.</li><li>Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders.</li><li>Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals.</li></ul> What Sets You Apart:<ul><li>Proven ability to mentor and develop a small but impactful team</li><li>Experience in setting research priorities and aligning them with business needs</li><li>Ability to balance long-term strategic research with ongoing deliverables</li><li>Strong storytelling skills to translate research into compelling narratives for stakeholder buy-in</li></ul> </td></tr></tbody></table>QualificationsQualificationsQualifications:<ul><li>12+ years of Market Research experience in a corporate agile setting, Bachelor’s degree in Market Research, Marketing, Business, Economics, Statistics or related field; or 8+ years of Market Research experience with Master’s degree</li><li>Expertise in a wide range of qualitative and quantitative research methods, including surveys, segmentation, competitive benchmarking, focus groups, and in-depth interviews</li><li>Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing</li><li>Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations</li><li>Experienced in quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX </li><li>Expert-level knowledge of marketing databases and querying tools, and statistical programs such as SAS, SPSS, R, MarketSight, Displayr</li><li>Commitment to ongoing learning and staying current with industry techniques and tools</li><li>Strong organizational, analytical, critical thinking, and team-building abilities</li><li>Proven track record of effective collaboration with cross-functional teams</li><li>Proficient in Microsoft Office applications (Word, Excel, PowerPoint)</li></ul> About UsPay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://LMI.co/Benefits">https://LMI.co/Benefits</a> Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices<ul><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf">California</a></li><li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf">Los Angeles Incorporated</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf">Los Angeles Unincorporated</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf">Philadelphia</a></li><li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf">San Francisco</a></li></ul>

Liberty Mutual Insurance

Director, Market Research

Liberty Mutual Insurance

Similar Remote Jobs