<div>About Keyfactor  Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!</div>Title: IT Support Engineer Location: Spain; Barcelona Experience: Mid level Job Function: IT Compliance Employment Type: Full-Time Industry: Computer &amp; Network Security   Job Summary The IT Support Engineer will assist in day-to-day IT operations, end user support, and system administration for Keyfactor’s IT infrastructure. You will also contribute to internal projects that improve our global technology stance. This position is based in our Barcelona, Spain office. This role is primarily office-based, with the option to occasionally work from home, depending on the company’s needs.  Applicants must hold valid Right to Work in Spain to apply for this position.  Job Responsibilities <ul> <li>Support end users in Barcelona office with end user support.</li> <li>Periodically travel to Keyfactor’s Madrid office to perform IT tasks.</li> <li>Support and maintain systems used by end users globally.</li> <li>Contribute on IT projects related to Keyfactor Global IT systems.</li> <li>Manage, maintain, improve, and upgrade internal infrastructure and systems.</li> <li>Help automate procedures internally and work cross-functionally with other departments.</li> <li>Collaborate with Compliance and InfoSec teams to provide information for Keyfactor’s Security Frameworks (ISO 27001, SOC 2 Type II, and more).</li> </ul> Minimum Qualifications, Education, and Skills  <ul> <li>The IT Support Engineer should have strong demonstrable previous experience of working in a fast growing and global IT environment.</li> <li>Advanced spoken and written English - You will be part of an international team and will collaborate regularly with colleagues from different countries.</li> <li>Experience operating in a high security environment and navigating compliance controls and how they relate to technology application.</li> <li>Excellent internal presence and strong interpersonal communication skills.</li> <li>Effective time management, project management and prioritization skills.</li> <li>Effective at drafting documentation for systems &amp; procedures, contributing to IT Knowledge Management.</li> <li>Effective at learning new SaaS solutions, set up and support user permission structures, and cross-train IT team as needed.</li> <li>Experience configuring, supporting Microsoft 365 suite of products <ul> <li>Exchange Online, SharePoint</li> </ul> </li> <li>Experience configuring, supporting Active Directory (AD) Systems <ul> <li>Experience with hybrid AD deployments preferred</li> <li>SSO and federation concepts preferred</li> </ul> </li> <li>Experience configuring, supporting end-user devices on the following operating systems: <ul> <li>Windows 10 / 11, Mac OS</li> <li>Red Hat / Ubuntu-based Linux preferred</li> </ul> </li> <li>Experience configuring, supporting, and maintaining Windows Server systems <ul> <li>Patch management, basic troubleshooting</li> </ul> </li> <li>Experience configuring, supporting Red Hat / Ubuntu-based Linux servers preferred</li> <li>Experience working with MDM / RMM systems, including Intune, for device management <ul> <li>Experience configuring Intune a plus</li> </ul> </li> <li>Experience procuring hardware from various distributors &amp; online retailers #LI-NA1</li> </ul><div>Compensation Salary will be commensurate with experience.   Culture, Career Opportunities and Benefits  We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.   Here are just some of the initiatives that make our culture special:    <ul> <li>Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.</li> <li>Comprehensive benefit coverage globally.</li> <li>Generous paid parental leave globally.</li> <li>Competitive time off globally.</li> <li>Dedicated employee-focused ambassadors via Key Contributors &amp; Culture Committees. </li> <li>DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. </li> <li>The Keyfactor Alliance Program to support DEIB efforts. </li> <li>Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. </li> <li>Global Volunteer Day, company non-profit matching, and 3 volunteer days off.</li> <li>Monthly Talent development and Cross Functional meetings to support professional development. </li> <li>Regular All Hands meetings – followed by group gatherings. </li> </ul> Our Core Values  Our core values are extremely important to how we run our business and what we look for in every team member:   Trust is paramount.    We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.    Customers are core.    We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.    Innovation never stops, it only accelerates.    The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.    We deliver with agility.     We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.    United by respect.     Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.    Teams make “it” happen.    Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.    Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.   REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.  <a href="https://408597.fs1.hubspotusercontent-na1.net/hubfs/408597/2022-content/legal-documents/Keyfactor%20Recruitment%20Applicant%20Privacy%20Notice.pdf">Keyfactor Privacy Notice</a> </div>

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