<div><p>Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military.With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.<br /><br />Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.</p></div><p><strong>IT Support Engineer</strong></p> <p>Were looking for a proactive and detail-oriented IT Support Engineer to join our team. In this role, youll help maintain a seamless technology experience for our team by managing hardware, troubleshooting issues, and supporting a variety of software solutions. You’ll work closely with employees across departments to solve IT challenges, improve systems, and ensure our technology runs smoothly.</p> <p>This is a great opportunity to join a supportive and dynamic team where you can make a real impact on the technology experience of our organization. If you’re a natural problem-solver and enjoy helping people solve technical issues, we’d love to hear from you!</p> <p><strong>Role:</strong></p> <ul> <li><strong>Provide 1st, 2nd, and 3rd Tier Technical Support:</strong> Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues</li> <li><strong>Manage Equipment Setup and Maintenance:</strong> Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles</li> <li><strong>Troubleshoot Hardware, Software, and Network Issues:</strong> Identify and resolve various system and connectivity issues, in person and remotely</li> <li><strong>Maintain Documentation:</strong> Create and update IT documentation, including guides, procedures, and solutions to known issues</li> <li><strong>System Administration:</strong> Manage access permissions, system updates, and configurations within Active Directory, Google Workspace, and other platforms</li> <li><strong>User Training and Education:</strong> Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness</li> <li><strong>Manage and maintain diverse computing environments</strong>: Manage Windows, Linux, and MacOS, ensuring optimal performance, security, and user support</li> <li><strong>Collaborate with different departments</strong> to understand and meet their technical requirements and support needs</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li><strong>Experience:</strong> Minimum 2 years in IT support, systems administration, or a related field</li> <li><strong>Multi-Platform Expertise:</strong> Proven experience in a multi-platform environment with solid knowledge of Windows, Linux, and macOS</li> <li><strong>Virtualization Technologies:</strong> Hands-on experience with virtualization platforms, such as VMware</li> <li><strong>Remote Support Proficiency:</strong> Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently</li> <li><strong>Problem Solving &amp; Multi-tasking:</strong> Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment</li> <li><strong>Mission-Critical Systems Management:</strong> Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security</li> <li><strong>Communication &amp; Teamwork:</strong> Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach</li> <li><strong>Networking Fundamentals:</strong> Strong understanding of networking concepts, including IP, DNS, and DHCP</li> </ul> <p><strong>Bonus:</strong></p> <ul> <li><strong>Cloud Services:</strong> Experience with cloud platforms like AWS, Azure, or GCP.</li> <li><strong>Scripting &amp; Automation:</strong> Proficiency in scripting languages (e.g., PowerShell, Bash, Python) to automate routine tasks.</li> <li><strong>Network Security:</strong> Familiarity with VPN and firewall configurations.</li> <li><strong>Certifications:</strong> Relevant certifications, such as CompTIA A+, Network+, or MCSE.</li> <li><strong>ITIL Knowledge:</strong> Understanding of ITIL principles or experience working in ITIL-aligned environments.</li> </ul><div><div><div><div> <div><strong>What we offer: </strong></div> <div> </div> <div>All our positions offer a compensation package that includes equity and robust benefits.</div> <div> </div> <div>Base pay is a single component of Astraniss total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals.</div> <div> </div> <div>Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials &amp; certifications, educational attainment, skill level requirements, and the level and scope of the position.</div> </div></div><div>Base Salary</div><div><span>$70,000</span><span>—</span><span>$90,000 USD</span></div></div></div><div><div><strong>U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required</strong></div> <div>(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))</div> <div> </div> <div>Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.</div></div>