Top 3 must have skills<ul><li>Experience with SharePoint Online: configuring, customizing, and administering large document repositories.</li><li>Proficiency in Microsoft 365 Ecosystem &amp; Copilot Integration, including workflow automation and plugin management.</li><li>Experience authoring and managing content using DITA XML and structured documentation practices.</li><li>Familiarity with XML/XSLT transformations and metadata strategies.</li><li>Strong understanding of Agile/Scrum methodologies and product management practices.</li><li>Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.</li><li>Bilingual proficiency (English/French) for stakeholder engagement and documentation.</li><li>Strong communication skills for translating technical concepts and facilitating stakeholder engagement.</li><li>Experience conducting change impact assessments and readiness evaluations.</li><li>Familiarity with Canadian government KM systems and accessibility standards.</li></ul><h1> </h1>Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, bilingual communication, structured content analysis, and agile delivery within hybrid environments.<hr /><h1>Responsibilities</h1><ul><li>Develop and document statements of requirements for considered alternatives.</li><li>Perform business analyses of functional requirements to identify information, procedures, and decision flows.</li><li>Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems.</li><li>Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.</li><li>Establish acceptance test criteria.</li><li>Support and use the selected departmental methodologies.</li><li>Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables.</li><li>Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems.</li><li>Participate in stakeholder meetings and report progress throughout the KM lifecycle.</li></ul><hr /><h1>Mandatory Skills</h1><ul><li>Experience with SharePoint Online: configuring, customizing, and administering large document repositories.</li><li>Proficiency in Microsoft 365 Ecosystem &amp; Copilot Integration, including workflow automation and plugin management.</li><li>Experience authoring and managing content using DITA XML and structured documentation practices.</li><li>Familiarity with XML/XSLT transformations and metadata strategies.</li><li>Strong understanding of Agile/Scrum methodologies and product management practices.</li><li>Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management.</li><li>Bilingual proficiency (English/French) for stakeholder engagement and documentation.</li><li>Strong communication skills for translating technical concepts and facilitating stakeholder engagement.</li><li>Experience conducting change impact assessments and readiness evaluations.</li><li>Familiarity with Canadian government KM systems and accessibility standards.</li></ul><hr /><h1>Nice to Have Skills</h1><ul><li>Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection.</li><li>Familiarity with Azure Cognitive Services and integration with KM platforms.</li><li>Exposure to document-as-code principles and automated publishing workflows.</li><li>Experience with Power BI or Tableau for post-migration analytics.</li><li>Knowledge of compliance frameworks such as ISO 27001 or ITIL.</li><li>Experience with multilingual datasets and merging bilingual content into unified knowledge articles.</li><li>Familiarity with conversational AI platforms like Copilot Studio.</li></ul><hr /><h1>General Requirements</h1><ul><li>Must reside in the Gatineau area in Quebec.</li><li>Hybrid work arrangement — onsite at least three days per week, with additional days as needed.</li><li>Strong organizational and time management skills.</li><li>Commitment to quality and attention to detail.</li><li>Ability to work independently and collaboratively.</li><li>Willingness to learn new tools and technologies.</li><li>Eligibility for Reliability Security status; minimum five years’ residency in Canada.</li><li>Experience working in a multicultural or multilingual environment.</li><li>Familiarity with agile or other modern project management methodologies.</li><li>Previous experience in a remote or hybrid work setting.</li></ul>Business Analyst