<div><a href="https://joinfound.com/">Found</a> is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.</div>The role You’ll manage execution of post‑purchase/retention lifecycle programs that drive activation, adherence, visit attendance, medication persistence (28‑day cycle), plan upgrades, and save/win‑back motions. You’ll collaborate with your Director, Creative, Product, Data, and Care to ship compliant, segmented journeys that improve outcomes and LTV. What you’ll do <ul> <li>Own Day 0–60 onboarding and long‑term retention flows: welcome/education, side‑effect management, dosing/titration explainers, monthly visit nudges, refill &amp; shipment reminders, “approaching end‑of‑cycle” prompts, and habit‑building content.</li> <li>Run ongoing tests (content, cadence, channel mix) with proper control/holdouts; read results, ship winners, document playbooks.</li> <li>Segment intelligently (e.g., track, payment path, condition flags) to personalize journeys while clarifying care‑visit vs. medication coverage and setting expectations.</li> <li>Implement save/win‑back based on churn signals (missed visit, paused shipments, side‑effect flags); partner with Support/Care for escalations.</li> <li>Maintain compliance &amp; accuracy: fair‑balance lines when discussing medications; consistent “compounded, not FDA‑approved” disclosures as required.</li> <li>Tooling &amp; ops: Build, QA, and monitor flows in our ESP/SMS/push stack; manage deliverability, suppressions, and attribution hygiene.</li> </ul> What success looks like (first 90 days) <ul> <li>Baseline the retention funnel and ship a prioritized roadmap; launch at least one end‑to‑end Day 0–30 flow refresh with measurable lift in activation/visit adherence and on‑time refills.</li> <li>Deliver a monthly readout tying lifecycle lifts to LTV:CAC goals and our higher‑fit segment strategy.</li> </ul> Qualifications <ul> <li>3–5+ years hands‑on Lifecycle/CRM for consumer subscriptions, healthcare, or fintech.</li> <li>Strong ESP/SMS execution (build/QA/segment), experimentation basics, and comfort with dashboards/SQL‑lite/Sheets.</li> <li>Detail‑oriented operator who writes clear briefs and partners cross‑functionally to move fast and stay compliant.</li> </ul><div>Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply. Please review our <a href="https://joinfound.com/pages/california-applicants">CCPA policies</a>.</div>

Found

Manager, Customer Lifecycle Marketing

Found

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