Its fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview:

As a Site Reliability Engineer (SRE), you will combine software engineering principles with systems administration to help build and run scalable, reliable, and secure systems. You’ll support the implementation of tools and processes that improve service reliability, reduce manual toil, and enhance observability across our multi-cloud enterprise. This role is highly collaborative, working closely with Platform Development, IT Operations, DevOps, and Product teams to deliver performant, highly available systems and services. You’ll participate in incident response and root cause analysis, continuously improve infrastructure and deployment practices, and help support our SLOs and SLIs across critical systems.

Job Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent work experience
3+ years of SRE, DevOps, or systems engineering experience
Proficient in at least one programming language (e.g., Python, Java, Golang)
Strong understanding of platform systems, networking, and systems administration tools
Hands-on experience with public cloud providers (AWS and/or Azure)
Familiarity with CI/CD tools and pipelines (e.g., GitHub Actions, Jenkins)
Experience with Infrastructure as Code tools like Terraform or Ansible
Working knowledge of observability stacks and performance monitoring
Experience with containerization and orchestration (Docker, Kubernetes preferred)
Experience supporting compliance-driven infrastructure requirements including SOC 2, PCI DSS, and public company regulatory needs (e.g., SOX)
Understanding of incident response best practices and on-call support
Excellent problem-solving, documentation, and communication skills
Ability to collaborate across engineering, security, and compliance teams

Location Requirement:

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Support the development and improvement of systems to meet reliability, availability, and security objectives
Help design and build automated solutions that reduce operational overhead while supporting compliance requirements such as SOC 2, PCI DSS, and SOX
Implement and maintain monitoring, alerting, and observability solutions to meet both operational and compliance standards
Participate in incident response and assist with troubleshooting, diagnostics, and resolution
Contribute to root cause analysis, post-incident reviews, and ensure implementation of preventative measures aligned to regulatory requirements
Collaborate with security, compliance, and infrastructure teams to maintain alignment with public company data governance and audit requirements
Support scaling efforts by anticipating capacity, performance, and regulatory considerations
Create and maintain runbooks, technical documentation, and SRE processes that support audit-readiness
Continuously identify and resolve recurring reliability and compliance-related issues
Other duties as assigned
Must be able to collaborate in-person with occasional impromptu in-person meetings

Skills:

Observability and Monitoring Tools (e.g., Datadog, Prometheus, Grafana)
Programming/Scripting (e.g., Python, Bash)
CI/CD Pipelines and Automation
Systems Administration (Linux, Networking)
Infrastructure as Code (Terraform, Ansible)
Containerization (Docker, Kubernetes)
Problem-solving, Incident Management, and Root Cause Analysis
Clear, Concise Technical Documentation
Understanding of compliance frameworks including SOC 2, PCI DSS, SOX, and general data security best practices
Collaboration across engineering, security, and compliance teams

Physical Requirements:

In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
- Must be able to collaborate in-person with occasional impromptu in-person meetings
Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

The minimum expected salary is $101,089.73 and may increase depending on experience.

If you like wild growth and working in a unique and fun environment, surrounded by positive community, youll enjoy your career with us!