<h3>Responsibilities</h3><ul><li>Ensure maximum uptime for multiple production systems</li><li>Provide L1/L2 application production support to users for trading, data processing, and IT operations</li><li>Provide weekend support on a rotational basis and occasional public holiday support </li><li>Manage, own and frequently follow-up incidents and requests raised to the team.</li><li>Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.</li><li>Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.</li><li>Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis</li><li>Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams</li><li>Work to comply with SLA and OLA</li><li>Hands-on for incident management, change management and response management and writing RCA reports.</li><li>Document knowledge articles and manage the teams knowledge base; share and promote overall knowledge level</li><li>Provide support in non-office hours during emergency situations.</li><li>Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user</li></ul><h3>Requirements</h3><ul><li>Very strong sense of self-discipline, responsibility and integrity.</li><li>A strong interest in working in crypto technology and financial environments.</li><li>Min 3-5 years of experience in application support with fintech background</li><li>Very strong team player and ability to proactively manage self and teams work with little supervision; high sense of responsibility and integrity.</li><li>Support experience in applications on Linux environment and cloud computing</li><li>Knowledge in basic linux commands</li><li>Experience in any code/scripting languages</li><li>Proficient in SQL Database queries and relational database concepts</li><li>Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.</li><li>Good knowledge in formal and practical production support model</li><li>Experience with ITSM platforms like Jira, ServiceNow, etc.</li><li>Excellent problem solving skill with a keen eye for detail.</li><li>Excellent communication and interpersonal skills.</li><li>Excellent time management ability and self organised and motivated.</li></ul><h3>Preferred Technical Skills:</h3><ul><li>Good understanding of the ITIL V3/4 framework is highly preferred </li><li>Understanding of AWS / Kubernetes is a plus</li><li>Knowledge of Redis and log queries is a plus </li><li>Experience in automations / AI would be an advantage</li><li>Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud </li><li>Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems</li></ul><div>#LI-CY2</div><div>#LI-Hybrid</div><div>#LI-Associate</div><div><br /></div><div><b>Life @ </b><a href="http://crypto.com/"><b>Crypto.com</b></a></div><div><span> </span></div><div><span>Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.</span></div><div><span>Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.</span></div><div><span>Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.</span></div><div><span>Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.</span></div><div><span>One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. </span></div><div><span> </span></div><div><span> </span></div><div><b><i>Are you ready to kickstart your future with us? </i></b></div><div><span> </span></div><div><b>Benefits</b></div><div><span> </span></div><div><span>Competitive salary </span></div><div><span>Medical insurance package with extended coverage to dependents </span></div><div><span>Attractive annual leave entitlement including: birthday, work anniversary</span></div><div><span>Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up</span></div><div><span>Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  </span></div><div><span>Work Perks: </span><a href="http://crypto.com/">crypto.com</a><span> visa card provided upon joining </span></div><div><span> </span></div><div><span>Our </span><a href="http://crypto.com/">Crypto.com</a><span> benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.</span></div><div><span> </span></div><div><b>About </b><a href="http://crypto.com/"><b>Crypto.com</b></a><b>:</b></div><div><span> </span></div><div><span>Founded in 2016, </span><a href="http://crypto.com/">Crypto.com</a><span> serves more than 150 million customers and is the worlds fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, </span><a href="http://crypto.com/">Crypto.com</a><span> is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.</span></div><div><span> </span></div><div><span>Learn more at </span><a href="https://crypto.com/">https://crypto.com</a><span>. </span></div><div><span> </span></div><div><a href="http://crypto.com/">Crypto.com</a><span> is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. </span><a href="http://crypto.com/">Crypto.com</a><span> values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.</span></div><div><span> </span></div><div><span>Personal data provided by applicants will be used for recruitment purposes only.</span></div><div><span> </span></div>

Crypto.com

Application Support Engineer

Crypto.com

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