Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Public Cloud Organization.By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewWe are seeking a detail-oriented and proactive Cloud Operations Senior Support Engineer to join our growing Cloud Infrastructure team. The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP. This role supports day-to-day operations including incident response, monitoring, access management, provisioning and troubleshooting of cloud resources. The engineer will work closely with application teams and cloud architecture to enforce operational best practices, implement automation, and drive service reliability.What you’ll do:The ideal candidate will have hands on experience leading &amp; supporting cloud platforms and a strong focus on incident response, automation and continuous improvement. The engineer to also play a vital role in promoting a culture of accountability, continuous improvement and operational maturity across the cloud support function.<ul><li>Lead Incident management, including triage, impact assessment , coordination with engineering teams to resolve issues and  participate in on-call rotation for high severity / major incidents support coverage.</li><li>Collaborate with stakeholders to resolve chronic issues, reduce toil and lead Root Cause Analysis (RCA) post restoration of service.</li><li>Drive process improvements in areas like automation of repetitive tasks, tech debt reduction, testing approaches, complex operational processes, reporting streams, and Operational readiness.</li><li>Create, Maintain and enhance operational runbooks, SOPs and knowledge base articles.</li><li>Support provisioning and configuration of Cloud resources across multiple environments including looking for opportunities for improvement.</li><li>Implement and maintain monitoring, logging and alerting tools ( ex: CloudWatch, Stackdriver, Prometheus etc) &amp; Monitor AWS/GCP infrastructure and services to ensure availability, performance and reliability.</li><li>Has the ability to operate with a limited level of direct supervision.</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>Collaborate with Product, engineering, security and other stakeholders and lead value adding outcomes.</li></ul>What we’ll need from you:<ul><li>8-10 plus years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement.</li><li>Experience in Cloud Operations/ support and site reliability.</li><li>Hands on experience with AWS and/ or GCP.</li><li>Proficiency with Infrastructure as code (IaC) tools like Terraform, CloudFormation, Working knowledge of scripting ( bash, Python or similar), Strong understanding of networking, DNS, IAM, load balancing &amp; cloud native services.</li><li>Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices</li><li>Effective written and verbal communication skills</li></ul>What we can offer you:By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:<ul><li>Private Medical Care Program</li><li>Life Insurance Program</li><li>Pension Plan contribution (PPE Program)</li><li>Employee Assistance Program</li><li>Paid Parental Leave Program (maternity and paternity leave) </li><li>Sport Card</li><li>Holidays Allowance</li><li>Sport and team recreation activities</li><li>Special offers and discounts for employees</li><li>Access to an array of learning and development resources </li><li>A discretional annual performance related bonus</li><li>A chance to make a difference with various affinity networks and charity initiatives</li></ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. <div></div>------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Infrastructure------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.