Mid-Level Product SpecialistCompany:The Boeing CompanyThe Boeing Company is looking for a Mid-Level Product Specialist to join the team in Seattle, WA; Everett, WA; or North Charleston, SC. In this role within the Information Technology (IT) Workplace Solutions organization, you will support Mac and Windows environments as part of the Client Computing team. You’ll balance empathy for end users with a strong understanding of business needs and enterprise standards, collaborating across teams to design, implement, and maintain solutions that improve the employee experience and support organizational goals.Position Responsibilities:<ul><li>Serve as a key focal for Apple Macintosh Hardware and Operating System (OS) &amp; Windows Personal Computer (PC) Hardware for Enterprise</li><li>Manage the product lifecycle and vendor partnerships for PC and Mac accessories</li><li>Review non-standard justifications for Client Hardware and Software</li><li>Analyze, collect, and document feedback and improvements from the user community</li><li>Document requirements and implement changes improving user experience while enabling the business</li><li>Partner with Enterprise functions to implement process and technical improvements</li><li>Manage ticket queue and address tickets based upon priority, escalating to subject matter experts as needed </li><li>Manage and improve help desk knowledge base articles based on problem frequency and known resolutions </li><li>Update and enhance knowledge base articles based on end‑user interactions and feedback</li><li>Test feature releases and communicate with end users about release plans </li><li>Drive continuous improvement and modernization efforts</li><li>Design and implement tailored approaches to collect user feedback</li><li>Capture improvement opportunities, rank them by impact, and drive implementation</li><li>Partner with end users and the business to gather feedback and understand issues with Apple and PC accessories</li><li>Prioritize and implement improvements across multiple Business Units</li><li>Track improvement initiatives and share status updates with stakeholders</li></ul>Basic Qualifications (Required Skills/Experience):<ul><li>3+ years of experience using/supporting/troubleshooting Apple Devices</li><li>3+ years of experience analyzing and capturing user feedback and requirements</li><li>Experience with personal computing systems and product design </li><li>Experience building cross-functional teams and partnerships with multiple stakeholders within the company, engineering and test</li><li>Experience with Unified Endpoint Management (UEM) at a global delivery scale</li></ul>Preferred Qualifications (Desired Skills/Experience):<ul><li>Apple Certified IT Professional or Apple Certified System Administrator (ACSA) certification</li><li>Experience with Bash and Python scripting</li><li>Experience with networking basics </li><li>Experience developing applications for Macintosh Operating System (macOS) and iPhone Operating System (iOS)</li></ul>Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Pay &amp; Benefits:At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.Summary pay range: $102,00 - $147,200Language Requirements:Not ApplicableEducation:Not ApplicableRelocation:Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.Safety Sensitive:This is not a Safety Sensitive Position.Security Clearance:This position does not require a Security Clearance.Visa Sponsorship:Employer will not sponsor applicants for employment visa status.Contingent Upon Award ProgramThis position is not contingent upon program awardShift:Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - <a href="http://www.boeing.com/careers/recruitment-fraud-warning.page" target="_blank">Recruitment Fraud Warning</a><div><div><div><div>Boeing is an Equal Opportunity Employer. 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