<div><p><strong>About Bluevine</strong></p> <p>Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.</p> <p>Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.</p> <p>At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?</p></div><p><strong>WHAT YOULL DO:</strong></p> <ul> <li>Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats</li> <li>Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term &amp; long-term needs</li> </ul> <ul> <li>You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer</li> </ul> <ul> <li>Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests</li> <li>Meet or exceed performance expectations based on key performance indicators across  customer experience, effectiveness, efficiency and other metrics </li> <li>Identify, resolve, and/or escalate risks and trends that may impact the customer experience</li> <li>Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements</li> <li>Be adaptable and flexible to support business needs, including short-term scheduling adjustments </li> <li>Be a part of creating a fun and engaging culture </li> </ul> <p><strong>Core Capabilities or Competencies</strong></p> <ul> <li>You have a passion for helping people and you love making a difference in the lives of others</li> <li>You thrive in ambiguous and rapidly changing environments</li> <li>Learning things quickly and making swift decisions is nothing new for you </li> <li>When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes </li> <li>Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things</li> <li>You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities</li> <li>You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them</li> </ul> <p><strong>Experience / Must Haves</strong></p> <ul> <li>High school diploma or GED required</li> <li>1-2 years of Customer Support experience including client-facing experience </li> <li>Candidates must be 18 years or older and adhere to all job requirements</li> <li>Strong written and verbal communication skills </li> <li>Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday</li> <li>Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week</li> <li>Distraction free work from home environment that has reliable internet access - 100 mbps</li> <li>Banking and financial experience are a strong plus</li> </ul> <p><em>New Hire Hourly Pay: $23 / hour (non-exempt) </em></p><div><div> <p><strong>Benefits &amp; Perks </strong><em>(US Based ONLY)</em></p> <ul> <li>Excellent health coverage and life insurance benefits</li> <li>401K with an immediate 3% company match </li> <li>PTO, Company Holidays, and Flexible Holidays</li> <li>Company-sponsored Mental Health Benefits, including 1:1 therapy</li> <li>Over $1,000 annually for a wellness benefit of your choice</li> <li>Monthly WFH stipend</li> <li>Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents</li> <li>Access to financial coaches and education sessions</li> <li>Weekly catered lunches and fully stocked kitchen pantries</li> <li>Community-based volunteering opportunities </li> </ul> <p>#LI-Hybrid</p> </div> <div> <div> <div></div> </div> </div></div>

Bluevine

Customer Support Associate

Bluevine

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