<div><b>About DeleteMe: </b></div><div>DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.</div><div><br /></div><div>Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.</div><div><br /></div><div>DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.</div><div><br /></div><div>DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.</div><div><br /></div><div><b>Job Summary: </b></div><div><b>This is a hybrid position, 2 days in-office in Medellin, Colombia.</b></div><div><span>DeleteMe’s Customer Support team is the first point of contact for all customers pre and post sales. As a DeleteMe Customer Support agent,  you will be responding to customer inquiries, concerns, and product feedback via Phone, Live chat, and email taking action to resolve customer issues in a timely fashion.</span></div><h3>Job Responsabilities</h3><ul><li>Assist customers with post sales onboarding</li><li>Respond to pre sales product related inquiries</li><li>Take action to resolve customer complaints/concerns</li><li>Communicate customer feedback to our product team</li><li>Elevate bug reports for investigation and resolution</li><li>Process customer cancellations and refunds</li><li>Complete initial and recurring training as assigned</li><div><br /></div></ul><h3>Job Requirements</h3><ul><li>Hybrid position with a minimum of 2 days in office</li><li>Have previous customer support experience </li><li>Be available Monday - Friday during the hours of 9-5 EST</li><li>Have the ability to answer support phone calls, emails and chats during scheduled hours in a timely and professional manner</li><li>Have good interpersonal skills</li><li>Have strong communication skills, actively listening to customers and communicating with them is a core responsibility of our customer support agents</li><li>Follow company policies and procedures to provide consistent service</li><li>Show proven proficiency in using technology and navigating multiple systems at once</li><div><br /></div></ul><h3>What We Offer</h3><ul><li>EPS local health benefit</li><li>13th-month salary</li><li>Hybrid position with a minimum of 3 days in office</li><li>Paid time off earned after 1 year of employment</li><li>Fully paid Colombia holidays</li><li>Work equipment (laptop &amp; monitor) </li><li>WFH stipend</li><div><br /></div></ul>

DeleteMe

Associate Customer Support Representative

DeleteMe

Similar Remote Jobs