What Youll Do<ul><li>Solve complex customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li><li>Evaluate active tickets, manage workloads, projects, and monitoring queue health</li><li>Advocate for our customers and influence product direction through customer feedback</li><li>Experience being Subject Matter Expert in multiple Atlassian products</li><li>Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)</li><li>Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps</li><li>Be the customer champion by being the voice of the customer</li><li>Be the example that continues to guide until the cause is established with clear plans to resolve the customer issues.</li><li>Assist your global teammates in driving long-running tickets in your areas of expertise to resolution</li><li>Challenge others to provide and dig into context and rise to tough occasions</li></ul> Your background<ul><li>5+ years in technical support role with Java/J2EE application troubleshooting</li><li>You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.</li><li>Experience with software development models (Agile, V-model, Waterfall) and methodologies (DevOps, RAD, Scrum, TDD, FDD)</li><li>Experience with Version Control Systems such as git, Mercurial, and SVN</li><li>Experience with continuous integration and delivery</li><li>Advanced experience with relational database with most common RDBMS (Postgres, Oracle, mySQL).</li><li>Advanced proficiency in operating systems (Linux, OSX, Windows), REST APIs, LDAP</li><li>Scripting languages (Bash/sh)</li><li>Networking (protocols, proxies, firewalls, authentication, and authorization)</li><li>JVM analysis using thread dumps, heap dumps, and garbage collector logs</li><li>Cloud platforms (AWS, Azure)</li><li>Containerization (Docker, Kubernetes)</li><li>Experience in escalation handling</li><li>Experience working with enterprise customers</li></ul>CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $111,600 - $133,920Zone B: $100,800 - $120,960Zone C: $92,700 - $111,240This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit <a href="http://go.atlassian.com/payzones">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Benefits &amp; PerksAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit <a href="http://go.atlassian.com/perksandbenefits">go.atlassian.com/perksandbenefits</a>.About AtlassianAt Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh">go.atlassian.com/crh</a>.