<div><p>Armis, <strong>the cyber exposure management &amp; security company</strong>, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously <strong>see</strong>, <strong>protect</strong> and <strong>manage</strong> all critical assets - from the<strong> ground to the cloud</strong>. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.</p> <p>Armis is a privately held company headquartered in California.</p></div><p><strong>Location:</strong> This is a hybrid position based out of San Jose, Costa Rica. 3+ days a week in office.</p> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div><strong>About the Role</strong><br />We are seeking a <strong>Service Desk Coordinator</strong> to support our technical support team by ensuring smooth operations of the service desk. This role is responsible for monitoring incoming support requests, logging and categorizing tickets, assigning issues to the appropriate support engineer or team, and helping maintain service desk standards. This is an entry-level position ideal for someone who is detail-oriented, highly organized, and eager to grow within a technical support organization.<br /><strong>Key Responsibilities</strong></div> <ul> <li>Monitor and manage the support queue to ensure tickets are acknowledged and assigned promptly.</li> <li>Categorize and prioritize incoming issues based on defined criteria and service level agreements (SLAs).</li> <li>Serve as the first point of contact for simple customer communications (ticket acknowledgments, status updates).</li> <li>Escalate critical issues to the appropriate support engineers or escalation teams.</li> <li>Ensure ticket notes and after-call updates are captured accurately and consistently.</li> <li>Assist with generating simple reports on ticket volume, queue status, and SLA compliance.</li> <li>Support the service desk team in maintaining consistency of processes and adherence to quality standards.</li> </ul> <div><strong>Qualifications</strong></div> <ul> <li>High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).</li> <li>0–2 years of experience in a customer service, service desk, or administrative coordination role.</li> <li>Strong communication skills, both written and verbal.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Familiarity with service desk/ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk) preferred but not required.</li> <li>Ability to multitask in a fast-paced environment while maintaining accuracy.</li> <li>Customer-first mindset with a professional and approachable demeanor.</li> </ul> <div><strong>Growth Opportunity</strong><br />This role provides a foundation for advancing into technical support, service desk analyst, or support operations positions. As you build knowledge of support processes and systems, you’ll gain the experience needed to move into higher-level roles within the support organization.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div> <div> </div> </div> </div> <div> </div> </div> </div> <div> </div> </div> </div> </div> <div> <div> </div> </div> </div> </div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div><p><span>The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly <em>me </em>days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.</span></p> <p><span>Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.</span></p> <p><a href="https://www.armis.com/privacy-policy/" target="_blank"><span>Please click here to review our privacy practices.</span></a></p></div>

Armis Security

Service Desk Coordinator (Hybrid, Costa Rica)

Armis Security