THE TEAMThe mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital technology solutions that align with our strategic, business, and technology goals. THE OPPORTUNITYAritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the Quality and Service Delivery team and lead the SRE team responsible for continuously improving digital technology solutions. You will also participate in hands-on support work, ensure timely queue management, facilitate deeply analytical post-mortems, and close the loop with data-backed corrective and preventive actions, fostering a customer-centric, learning-oriented culture where data informs priorities. Success in this role means measurable reductions in recurring issues, faster time-to-resolution, and clear, actionable insights flowing back to the team. You will partner with the broader Digital Technology team including developers, QA, as well as other cross-functional teams and stakeholders. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself. THE ROLEAs the Sr Manager/Manager, SRE, you will lead the team to:<ul><li>Deploy features that unlock business and technology value.</li><li>Ensure the continuous health and performance of features.</li><li>Minimize the impact of disruptions within features.</li><li>Identify and address underlying issues and prevent recurring incidents.</li><li>Empower developers by providing them with tools and platforms to support their work.</li><li>Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.</li></ul>THE QUALIFICATIONSThe Sr Manager/Manager, SRE has:<ul><li>5+ years of experience in site reliability engineering, DevOps, or infrastructure roles</li><li>3+ years of experience in a leadership or management role.</li><li>Establishing the practice of DevOps, Site Reliability Engineering, and incident lifecycle that includes L1/L2/L3.</li><li>Hands-on experience with modern observability tools and standards (e.g. OpenTelemetry, Prometheus, Datadog, Splunk, ELK, etc).</li><li>Proficiency in at least one programming or scripting language (Python, Go, Bash, etc.).</li><li>Strong understanding of alerting strategies, telemetry pipelines, and distributed tracing.</li><li>Familiarity with cloud-native architectures (AWS, GCP, Kubernetes, Microservices)</li><li>Background in software engineering or full-stack development.</li><li>Excellent communication skills</li></ul>THE COMPENSATIONThe typical hiring range for this position is $175,000–$200,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:<ul><li>Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.</li><li>Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.</li><li>The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.</li><li>Flexible Working Arrangements — The option to work from the office or from a remote space of your choosing.</li></ul>ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People &amp; Culture Team.