Position Requirements: Bachelors degree or foreign equivalent degree in Computer Science, Networking, Information Technology, or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN, VPN, Firewalls, DNS ad TCP/IP, IPsec, and IDS/IPS systems.#0000 Please see job description and the position requirements above. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Portland, Oregon Job Number: AMZ9082351 Position Responsibilities: Provide advanced remote technical support to customers by responding to difficult technical inquiries related to critical production issues. Propose solutions to and resolve root causes of cloud network and system issues. Lead and oversee documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Create tutorials and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud and grow clients existing cloud architecture by onboarding them onto new AWS services. Analyze product and reports on support performance metrics to measure support success and service performance and to drive customer facing platform improvements. Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud. Position Requirements: Bachelors degree or foreign equivalent degree in Computer Science, Networking, Information Technology, or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN, VPN, Firewalls, DNS ad TCP/IP, IPsec, and IDS/IPS systems. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000