Business Technology Solutions Manager Chicago - Merchandise Mart Chicago, Illinois Chicago Illinois United States Business Technology Solutions Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS’s Digital and Technology group focuses on driving end to end Digital Transformation that includes Digital Strategy, Human centered Design, exploiting emerging technologies, and purposeful change management to improve customer and company results. The types of solutions include Digital Strategy and Advisory services, end to end Transformation Management, Enterprise Data, Analytics and AI, Intelligent Automation, reimagining business processes with digital first lens and building Digital Products, Solutions and Digital Platforms leveraging Big Data Technologies, AI/ML and Advance Analytics, Digital Platform configuration and integrations. We provide a complete spectrum of technology solutions, from strategy and roadmap definition to full scale implementation and on-going operations. Our team possesses deep expertise in leading digital transformation, enterprise data analytic and AI, Data science and advanced analytics and building end to end digital. Manager, Digital Programs Delivery ZS is scaling its Digital Products and Solutions (DPS) practice to deliver next-gen transformation through Microsoft’s AI and low-code ecosystem. We are seeking a Manager who will lead delivery of high-impact digital programs powered by Azure AI, Microsoft Fabric, Power Platform, and Copilot. This role is ideal for a strong delivery leader who thrives in fast-moving enterprise environments and brings rigor, structure, and innovation into complex Microsoft-first engagements. What You’ll Do Lead Enterprise-Scale Microsoft Delivery Initiatives Deliver complex, multi-cloud, and cross-platform programs using Azure AI, Power Platform, Microsoft Fabric, and Copilot, with a strong emphasis on performance, user experience, and business value. Drive Adoption of Microsoft’s Next-Gen Stack Embed Microsoft AI and low-code platforms into client solutions—accelerating automation, insight generation, and human-in-the-loop workflows using tools like Power BI Copilot, Azure OpenAI, and Copilot Studio. Operationalize AI at Scale Implement frameworks to safely and effectively scale AI assistants and Copilot agents within business processes across commercial, supply chain, and operations domains. Own Microsoft-Stack business Development for Digital Programs Lead end-to-end execution of AI-enabled and Power Platform-driven programs—combining Copilot Studio, Azure OpenAI, Power BI, Fabric, and Dynamics 365 integrations. Manage multi-functional delivery teams, ensuring consistent velocity, quality, and client alignment using structured DPS delivery methods. Shape Digital Strategy with Microsoft Technologies Collaborate with ZS leaders and client stakeholders to align program strategies with Microsoft’s evolving ecosystem, integrating Gen AI, RPA, Fabric, and data platforms into business transformation agendas. Strengthen Business Development Impact Enhance proposal and pitch strength by bringing delivery-led credibility and storytelling around Microsoft-based accelerators and solution patterns. Lead Governance and Risk Mitigation for AI-Driven Projects Define and implement delivery methodologies and controls for AI and automation engagements, ensuring responsible AI and secure cloud practices are upheld. Build ZSs Internal Microsoft Capabilities Develop reusable assets, accelerators, and training programs to scale delivery excellence on Azure AI, Copilot, and Power Platform. Represent ZS in Microsoft and Industry Circles Actively participate in Microsoft partner events, webinars, and thought leadership initiatives to showcase ZS’s innovation and build brand authority. Promote Cross-Practice Synergy Drive collaboration across Data & AI, Business Apps, and Digital & App Innovation areas to enable integrated solution delivery for clients. What You’ll Bring A Bachelor’s or Master’s degree in Business, Technology, Healthcare Management, or a related field is required, with an MBA being preferred. 8+ years’ experience in life science industry management consulting. Extensive experience in leading large-scale digital programs. Strong expertise in digital transformation methodologies and delivery models. Proven track record in training and mentoring delivery managers. Ability to identify and mitigate risks in large-scale digital initiatives. Experience in managing cross-functional teams and aligning diverse stakeholders. Familiarity with Agile, DevOps, and product-centric digital program execution. Strong problem-solving and analytical skills. Business development experience in supporting digital program expansion Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, were building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you dont meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com


ZS’s Digital and Technology group focuses on driving end to end Digital Transformation that includes Digital Strategy, Human centered Design, exploiting emerging technologies, and purposeful change management to improve customer and company results. The types of solutions include Digital Strategy and Advisory services, end to end Transformation Management, Enterprise Data, Analytics and AI, Intelligent Automation, reimagining business processes with digital first lens and building Digital Products, Solutions and Digital Platforms leveraging Big Data Technologies, AI/ML and Advance Analytics, Digital Platform configuration and integrations. We provide a complete spectrum of technology solutions, from strategy and roadmap definition to full scale implementation and on-going operations. Our team possesses deep expertise in leading digital transformation, enterprise data analytic and AI, Data science and advanced analytics and building end to end digital. Manager, Digital Programs Delivery ZS is scaling its Digital Products and Solutions (DPS) practice to deliver next-gen transformation through Microsoft’s AI and low-code ecosystem. We are seeking a Manager who will lead delivery of high-impact digital programs powered by Azure AI, Microsoft Fabric, Power Platform, and Copilot. This role is ideal for a strong delivery leader who thrives in fast-moving enterprise environments and brings rigor, structure, and innovation into complex Microsoft-first engagements. What You’ll Do Lead Enterprise-Scale Microsoft Delivery Initiatives Deliver complex, multi-cloud, and cross-platform programs using Azure AI, Power Platform, Microsoft Fabric, and Copilot, with a strong emphasis on performance, user experience, and business value. Drive Adoption of Microsoft’s Next-Gen Stack Embed Microsoft AI and low-code platforms into client solutions—accelerating automation, insight generation, and human-in-the-loop workflows using tools like Power BI Copilot, Azure OpenAI, and Copilot Studio. Operationalize AI at Scale Implement frameworks to safely and effectively scale AI assistants and Copilot agents within business processes across commercial, supply chain, and operations domains. Own Microsoft-Stack business Development for Digital Programs Lead end-to-end execution of AI-enabled and Power Platform-driven programs—combining Copilot Studio, Azure OpenAI, Power BI, Fabric, and Dynamics 365 integrations. Manage multi-functional delivery teams, ensuring consistent velocity, quality, and client alignment using structured DPS delivery methods. Shape Digital Strategy with Microsoft Technologies Collaborate with ZS leaders and client stakeholders to align program strategies with Microsoft’s evolving ecosystem, integrating Gen AI, RPA, Fabric, and data platforms into business transformation agendas. Strengthen Business Development Impact Enhance proposal and pitch strength by bringing delivery-led credibility and storytelling around Microsoft-based accelerators and solution patterns. Lead Governance and Risk Mitigation for AI-Driven Projects Define and implement delivery methodologies and controls for AI and automation engagements, ensuring responsible AI and secure cloud practices are upheld. Build ZSs Internal Microsoft Capabilities Develop reusable assets, accelerators, and training programs to scale delivery excellence on Azure AI, Copilot, and Power Platform. Represent ZS in Microsoft and Industry Circles Actively participate in Microsoft partner events, webinars, and thought leadership initiatives to showcase ZS’s innovation and build brand authority. Promote Cross-Practice Synergy Drive collaboration across Data & AI, Business Apps, and Digital & App Innovation areas to enable integrated solution delivery for clients. What You’ll Bring A Bachelor’s or Master’s degree in Business, Technology, Healthcare Management, or a related field is required, with an MBA being preferred. 8+ years’ experience in life science industry management consulting. Extensive experience in leading large-scale digital programs. Strong expertise in digital transformation methodologies and delivery models. Proven track record in training and mentoring delivery managers. Ability to identify and mitigate risks in large-scale digital initiatives. Experience in managing cross-functional teams and aligning diverse stakeholders. Familiarity with Agile, DevOps, and product-centric digital program execution. Strong problem-solving and analytical skills. Business development experience in supporting digital program expansion


Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, were building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you dont meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com