About the Team:

At Zoom, we are passionate about delivering high-quality, reliable, and secure products to our users. We take a collaborative and agile approach to testing, with a strong focus on automation, efficiency, and innovation. As part of a global organization, we value open communication, knowledge sharing, and continuous learning. We work closely with cross-functional teams to deliver solutions meet the highest standards in performance and compliance. If you thrive in a fast-paced, technically challenging environment and enjoy solving complex problems, come join us at Zoom!

What You Can Expect:

We are seeking a highly motivated and detail-oriented Systems/Lab Administrator with experiences in test automation to join our engineering team. In this hybrid role, you will be responsible for managing our testing lab infrastructure, supporting system configuration, and ensuring the stability and scalability of test environments. You will also work closely with test automation and DevOps engineers to support and extend automated testing frameworks and pipelines.

Responsibilities:

Lab Administration & System Administration

Set up, configure, and maintain physical and virtual test environments across multiple platforms (Windows, Linux, macOS, mobile, etc.)
Manage lab hardware, including provisioning, troubleshooting, and lifecycle management
Ensure system and network reliability, security, and performance across lab environments
Troubleshoot hardware, OS, and network issues in test labs
Maintain lab equipment inventory and ensure proper version control and system documentation.
Implement and monitor security practices, patch management, and backup procedures.
Setup and maintain Jenkins CI/CD pipeline
Perform Linux system administration and shell scripting tasks

Test Automation Support

Collaborate with QA and DevOps teams to design and maintain CI/CD pipelines for automated testing
Support integration of automation frameworks with lab infrastructure
Work with developers and QA to identify and resolve system-level causes of test failures
Automate environment setup, system updates, and lab tasks

Technical Skills

Experience managing lab/test environments and hardware for software testing
Knowledge of OS platforms including Mac, Windows, Linux, Android, and iOS
Linux system administration expertise - command line proficiency, shell scripting, system configuration and troubleshooting
Familiarity of Git, JFrog, Postman, and UI inspectors
Experience configuring CI/CD and Jenkins Pipeline
Familiarity of network protocols, VPNs, DNS, and firewall configuration
Excellent troubleshooting and problem-solving skills
Familiarity of test automation tools (e.g., Selenium, Appium, Robot Framework, pytest)
Basic experience in cloud platforms (AWS, Azure, or GCP)
Nice to have Kubernetes expertise including troubleshooting and monitoring Kubernetes environments

What we’re looking for:

3+ years of lab and system administration experience
Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
Experience in test automation and manual testing
Strong communication (verbal, written, presentation) and documentation skills
Fast learner with self-initiative and a proactive mindset
Strong team player with a positive, can-do attitude
Ability to work under pressure and meet tight deadlines
Experience in FedRAMP or government environments is preferred
Bilingual in English and Mandarin is preferred

Salary Range or On Target Earnings:

Minimum:

$87,600.00

Maximum:

$186,000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

08/15/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.