Immigration sponsorship is not available for this position

Responsibilities:

Design the overall architecture for Zoom Phone tasks and communication interfaces with client & web teams, including detailed control flow at SIP level;
Work with Web Development team on SQL Design and Data structure management in Redis;
Use C/Lua to implement control logic;
Clearly specify control command requests and their interaction between clients, servers, and the interaction flow with other server modules;
Drive tasks across teams and ensure seamless feature roll out after release plan;
Work cross-functionally with the database team to review any SQL changes;
Responsible for unit & integration tests with client/web team;
Ensure tracking logs are easy-to-understand for future debugging;
Support our Operations team to check production issues on time;
Prioritize and drive issues to resolution in a timely manner;
Review issues and solutions to improve our code/processing flow, etc.;
Research technologies and improvements that will enhance features, server control flow, performance etc.;
Work with a diverse, globally distributed team to discuss and implement future enhancements & possible solutions;
Analyze customer tickets and work with the support team to ensure we have a clear understanding of customer problems;
Obtain exact call records by acquiring logs, capturing files, calling numbers and gathering any account and relevant information, that helps us document control flow based on info in ELK logs;
Work with engineering team to find final resolution that resolves and closes customer issues;
Review issues and take action, as needed to improve our system;
Work with PM/TPM to ensure new feature requirements are accurately understood;
Design use-cases and review them with the team, to give clear direction and delegate tasks;
Collaborate with the Engineering team to confirm the final design, scope and assign the task leader and owner;
Discuss and review current issues with SBC technical support;
Report any new SBC issues and work with the Engineering & QA teams to find a solution;
Work with the Engineering team to improve our Client & Server control flow to match SBC requests;
Support the Operation Team with any problems during deployment;
Support testing of basic functions after new package deployment, including, but not limited to: basic calls, hold, transfer, recording, merge call, upgrade to meeting, network changes; and
Work with Operations team to discuss and review deployment details for new release.

What were looking for:

Requires a Bachelors degree in Computer Science, Software Engineering, Communications Engineering, a related field, or a foreign degree equivalent;
Must have 5 years of experience in job offered or related occupation;
Must have 5 years of experience in Programming Languages: C++, C, Python, Lua, Shell, Makefile;
Must have 5 years of experience in Network Programming and Multithreading and Concurrency;
Must have 5 years of experience in Voice Processing;
Must have 5 years of experience in System Design and Architecture;
Must have 5 years of experience in Performance Analysis and Optimization; and
Must have 5 years of experience in Debugging and Troubleshooting.
Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.

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Salary Range or On Target Earnings:

Minimum:

$170,000.00

Maximum:

$228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! Were building a strong team at Zoom, and were looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure its a good fit for your career goals. We continuously review applications, so submit yours whenever youre ready to take the next step.