<p></p><p><b>What you can expect</b></p><p></p><p>We are hiring a Product Marketing Manager, focused on our AI enabled virtual agent solution, Zoom Virtual Agent (ZVA), to join the Product Marketing team!. This is a U.S. based individual contributor role with no direct reports. We’re looking for someone with a deep understanding of customer experience (CX), self-service automation, and AI-driven technologies. Zoom Virtual Agent is transforming the way businesses engage customers—resolving inquiries quickly, scaling support, and improving satisfaction through intelligent, conversational automation.</p><p></p><p><b>About the Team</b></p><p></p><p>You’ll be joining the Zoom CX-marketing team, working cross-functionally with product, sales, design, and campaign teams to bring ZVA to life in the market. This role is focused on building compelling narratives, driving adoption and growth, and helping customers understand the real value of AI-first self-service.</p><p>Do you love translating complex tech into clear, meaningful messaging? Are you motivated by impact, energized by collaboration, and passionate about improving customer experiences? If yes, Zoom might be the perfect fit.</p><p></p><p><b>Responsibilities</b></p><ul><li><p>Leading the go-to-market strategy for Zoom Virtual Agent—driving awareness, pipeline, and adoption across customer segments. Craft target personas and growth ICPs, and build effective go-to-market targeting for each.</p></li><li><p>Building and owning compelling messaging and positioning that highlight ZVA’s AI-first capabilities.</p></li><li><p>Creating marketing and enablement plans aligned to sales priorities—developing tools such as personas, pitch decks, competitor insights, objection-handling guides, solution briefs, demos, and other customer-facing assets.</p></li><li><p>Understanding the market, segmentation, and global opportunities to position ZVA effectively and identify product attach strategies within the existing Zoom CX portfolio.</p></li><li><p>Leading product launches by partnering closely with product, marketing, and enablement teams to align timing, positioning, and execution.</p></li><li><p>Acting as the voice and champion of the customer—leveraging insights from customers, internal stakeholders, and research to shape strategy, messaging, and customer use cases.</p></li><li><p>Creating impactful content and thought leadership assets, including solution briefs, demo scripts, web copy, and industry perspectives.</p></li><li><p>Serving as a market-facing spokesperson and thought leader for Zoom Virtual Agent, representing customer success stories and Zoom’s differentiation in AI-first self-service.</p></li></ul><p></p><p><b>What we’re looking for</b></p><ul><li><p>5+ years of experience in product marketing, ideally in SaaS, CX, or AI-focused roles.</p></li><li><p>Demonstrate a solid understanding of the customer experience landscape, including the strategic importance of self-service and automation in modern support environments.</p></li><li><p>Show experience developing clear, concise messaging that communicates technical concepts in a human, benefits-first way.</p></li><li><p>Show ability to manage multiple projects, meet deadlines, and collaborate cross-functionally.</p></li><li><p>Demonstrate excellent storytelling skills, both written and verbal, and great attention to detail.</p></li><li><p>Show enthusiasm for innovation, generative AI, and the future of agentic automation in customer experience.</p></li></ul><p></p><p><b>Salary Range or On Target Earnings:</b></p><p></p><p>Minimum:</p>$97,600.00<p></p><p>Maximum:</p>$225,700.00<p></p><p><span>In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.</span></p><p></p><p><span>Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.</span></p><p></p><p><span>We also have a location based compensation structure;  there may be a different range for candidates in this and other locations</span></p><p><span>At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!</span></p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><span>Anticipated Position Close Date:</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>08/29/25<p></p><p><b>Ways of Working</b><br />Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.</p><p></p><p><b>Benefits</b><br />As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.</p><p></p><p><b>About Us</b><br />Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.<br />We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. <span>Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.</span></p><p><br /><b>Our Commitment​</b></p><p><span>At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.</span></p><p><br />If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. <span><span><span><span><span><span><span><span>Non-accommodation-related</span></span></span></span></span></span></span></span> requests, such as application follow-ups or technical issues, will not be addressed.</p><p></p><p></p>#LI-Remote