<h2>Job Description</h2><h2>What you’ll be doing</h2>Seeking a Senior Analyst, Product Analytics who will become an authority in our products data. You will analyze customer behavior to uncover insights that drive product adoption and customer retention. You will primarily work with the AI teams within Product Development and provide in-depth analysis to support strategic roadmap and Go-To-Market decisions about our AI products: AI Agents Advanced/Essential (chat bots and ticket automation) and AI Generative Search in the help center and agent workspace.<ul><li>Analyze customer data to identify their needs and how they benefit from key Zendesk AI products. Use this information to inform future business strategies and increase customer value.</li><li>Analyze product consumption trends and customer behavior changes by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to key leaders</li><li>Analyze and validate data related to our customers and products. Design and build curated intermediate tables by transforming and aggregating raw usage data.</li><li>Understand the business objectives of Product stakeholders, capture clear requirements, develop SQL queries, build dbt models, perform analyses and develop insights to understand product usage and adoption and customer performance outcomes</li><li>Partner with data engineering teams to drive standardization and consistency of product data modeling, schemas and insights reporting across the entire company</li></ul><h2> What you bring to the role</h2><ul><li>Background in a quantitative and/or business field, such as business analytics, economics, applied mathematics, statistics. A degree (BS/BA or equivalent experience) is preferred.</li><li>Proven ability and experience in data analytics, analytics engineering, business intelligence, data visualization and storytelling, quantitative research, or related field (experience in Product Analytics and/or Pricing Analytics a plus)</li><li>Advanced knowledge of SQL a must (experience with Snowflake a plus)</li><li>Experience with Tableau, Looker, or similar data visualization tools</li><li>Experience with dbt, Airflow a plus but not required</li><li>Boundless intellectual curiosity - you are self-motivated and unafraid to ask questions in order to learn and grow</li><li>Experience at fast-paced and scaled B2B Tech companies a plus</li></ul>#LI-KM7The Poland annualized base salary range for this position is zł146,000.00-zł220,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="mailto:peopleandplaces@zendesk.com" target="_blank">peopleandplaces@zendesk.com</a> with your specific accommodation request.