about 12 hours ago

Logo of Zendesk

Software Engineer II (Backend or Fullstack)

$110k - $166k

Zendesk

RemoteUS
RubyReactTypeScriptDynamoDBAPIKubernetesElasticsearchDockerJavaMySQLAWSRedisKafka

Job Description

 Software Engineer II (Backend or Fullstack) - Custom Data

Location: San Francisco, CA - Hybrid | Full-Time

Location: Madison, WI - Hybrid | Full-Time

Location: Austin, TX - Hybrid | Full-Time

About the Team

Zendesk’s flagship product, Zendesk Support, is built to help businesses create seamless customer experiences with powerful, yet intuitive, customization capabilities. Our team owns the data customization platform, enabling large enterprise customers to bring critical business data into Zendesk and model their unique workflows and processes. By providing the foundation for custom data modeling, we empower businesses to extend Zendesk’s capabilities to meet their exact operational needs.

What you’ll be doing

  • Work collaboratively with a focused, self-organizing team to deliver impactful customer data solutions.

  • Own the full software development lifecycle from design and implementation to deployment and monitoring.

  • Actively write, review, and maintain high-quality, well-tested code daily.

  • Participate in code reviews, pair programming, and design discussions to uphold engineering best practices.

  • Collaborate closely with product managers and designers to translate requirements into scalable features.

  • Engage in Agile Scrum processes including sprint planning, stand-ups, and retrospectives.

  • Proactively contribute to improving code quality, system reliability, and operational runbooks.

  • Handle incident management with a customer-first mindset, performing root-cause analysis and resolution.

What you bring to the role

Required:

  • 2–4 years of professional software engineering experience with proficiency in at least one object-oriented language such as Ruby or Java.

  • Experience working with relational and/or NoSQL databases like MySQL and DynamoDB.

  • Familiarity with CI/CD pipelines and tools such as GitHub Actions, Jenkins, or Spinnaker.

  • Strong understanding of API design principles and distributed systems.

  • Experience using monitoring and logging tools such as Datadog.

  • Ability to communicate clearly and collaborate effectively in a fast-paced agile environment.

  • Customer-focused approach to incident management and problem-solving.

Preferred:

  • Experience working on data integration platforms or customer context solutions.

  • Knowledge of cloud infrastructure and container orchestration technologies (AWS, Kubernetes).

  • Familiarity with automated testing frameworks and test-driven development.

  • Growth mindset with eagerness to learn new technologies and improve continuously.

  • Collaborative and pragmatic approach to delivering outcomes early and often.

Tech Stack

  • We mainly work with Ruby, React, and TypeScript, alongside some Java.

  • Data is stored in RDS MySQL, Redis, S3, ElasticSearch, and Athena

  • Our platform is built on AWS

  • Services are deployed to Kubernetes using Docker, Spinnaker, with Kafka for stream processing

  • Infrastructure health is monitored using Datadog and Sentry

What we offer

  • Full ownership and impact: Take complete responsibility for the projects you work on and see your ideas come to life.

  • Collaborative and passionate team: Join a group of talented, dedicated professionals who are passionate about building great products and growing together.

  • Innovative and meaningful work: Engage in challenging projects where you can contribute your own ideas and drive continuous improvements.

  • Continuous learning and growth: Access opportunities to develop your skills and advance your career both professionally and personally.

  • Flexible work environment: We prioritize work-life balance and offer flexibility to tailor your workday to fit your unique needs and circumstances.

  • Stable and supportive culture: Be part of a modern, international company that values a strong engineering culture and long-term career stability.

 

The US annualized base salary range for this position is $110,000.00-$166,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.