Job Description

Senior Staff Web Engineer – Zendesk Web Platform

Zendesk is committed to delivering exceptional digital experiences across our global web properties. We’re seeking a highly skilled and seasoned Senior Staff Web Engineer to join our Marketing and Web teams and drive the development, optimization, and innovation of our web platform. The Zendesk website experience is one of the business’s most crucial and fundamental aspects, and you will play a key role in making it more consistent, intuitive, scalable, and performant. You will help shape and lead front-end architectural direction, integrate critical tools, and collaborate closely with Marketing, Product, Design, and Engineering leadership to deliver a seamless user experience.

What You’ll Do

Develop, maintain, and lead frontend components and integrations using React, Next.js, JavaScript/TypeScript, CSS, HTML5, and modern web technologies.
Lead the migration of website content from WordPress to Adobe Experience Manager (AEM), ensuring brand consistency, content integrity, and accessibility compliance.
Architect, guide, and implement performance and scalability improvements to the frontend stack; modernize tooling, frameworks, and workflows to keep pace with industry innovation.
Own and maintain the frameworks and developer tooling that the web team uses daily, including JavaScript build infrastructure (Webpack, Node.js) and CI/CD pipelines (Github Actions, Travis, Jenkins).
Collaborate extensively with cross-functional stakeholders (Product Management, Design, Engineering leadership) to define technical requirements, UX improvements, and business-driven technical solutions.
Lead software engineering initiatives end-to-end—decomposing complex projects into scalable, maintainable solutions and guiding the team toward successful delivery while adapting to rapidly changing priorities.
Ensure code quality through comprehensive testing and review—champion best practices, maintain test coverage, and ensure reliability and stability in frequent code releases.
Mentor and develop engineers by providing code reviews, pairing, and guidance on architectural and technical decisions, fostering a collaborative and high-performing team culture.
Troubleshoot front-end and CMS-related issues, balancing rapid delivery timelines with maintaining long-term quality and stability.
Integrate and maintain privacy and compliance platforms such as OneTrust and TrustArc within the web environment.
Support and optimize integration of marketing technology platforms including Google Analytics, Marketo, Adobe Target, Segment, and other MarTech tools common in B2B SaaS.
Monitor application health using Datadog or other log aggregation tools and act proactively on performance or reliability issues.
Stay current with emerging web technologies, best practices, and architectural patterns—evangelize learning, standards, and continuous improvement across the team.

What We’re Looking For

6–7+ years of relevant frontend software development experience, with advanced expertise in React (or similar JavaScript MVC/MVP frameworks) and modern JavaScript/TypeScript development.
Strong proficiency with frontend technologies including JavaScript, TypeScript, CSS/SCSS, CSS-in-JS, HTML5, JSON, and REST APIs.
Experienced in architecting and delivering scalable frontend solutions in complex, high-traffic, enterprise-grade web platforms.
Hands-on experience leading CMS migrations, ideally involving WordPress and Adobe Experience Manager (AEM), preferably with headless implementations.
Deep understanding of web performance optimization strategies, including Core Web Vitals and accessibility standards (WCAG/ADA).
Solid knowledge of marketing and privacy technology integrations (OneTrust, TrustArc, Google Analytics, Marketo, Adobe Target, Segment, etc).
Demonstrated experience using build tooling and frontend infrastructure such as Webpack, Node.js, and CI/CD systems (Github Actions, Travis, Jenkins).
Skilled in monitoring, logging, and debugging tools like Datadog to ensure application health and rapid issue resolution.
Familiarity with relational databases (MySQL, Aurora RDS) and backend technologies (Java, Node.js) is a plus.
Experience with AWS deployment tooling and cloud platforms is a bonus.
Proven ability to lead and mentor engineers, drive architectural decisions, and influence cross-team technical strategy.
Strong communication skills with the ability to engage effectively with technical and non-technical stakeholders.
Thrives in fast-moving agile environments and embraces continuous improvement and innovation.

Preferred Qualifications / Bonus Skills

Experience with one or more object-oriented backend languages such as Ruby, Java, or Node.js.
Knowledge of infrastructure-as-code, micro-frontend architectures, and cloud-native development approaches.
Experience in software delivery pipelines and automated testing frameworks.

## LI-WO1

The US annualized base salary range for this position is $150,000.00-$224,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.