<h2>Job Description</h2>Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies. Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!  What you get to do every day:<ul><li>Design, build, and maintain robust, scalable microservices and APIs using Java (11+) and the Vert.x framework.</li><li>Develop and integrate frontend features using TypeScript, JavaScript, and React, ensuring seamless API connectivity (REST, GraphQL).</li><li>Architect backend systems for high performance, scalability, and maintainability.</li><li>Collaborate closely with frontend teams, product managers, QA, and DevOps, driving smooth user experiences.</li><li>What We’re Looking For:</li><li>6+ years of professional software engineering experience, including 3+ years in full stack development.</li><li>Strong proficiency in JavaScript and TypeScript with significant experience using React for frontend development.</li><li>3+ years hands-on with backend development in Java (preferred), Node.js, Go, or Python.</li><li>Proven experience delivering microservices-based applications at scale.</li><li>Familiarity with REST and GraphQL APIs, containerization (Docker), and any cloud platforms (AWS, GCP).</li><li>Expertise in relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB, Redis).</li><li>Analytical mindset with excellent problem-solving and debugging skills.</li><li>Effective communicator, able to produce clear technical documentation and explain complex concepts.</li><li>Practical knowledge of agile development and cross-team collaboration. Bonus Points</li><li>Contributions to open-source, especially backend or cloud-native projects.</li><li>Familiarity with CI/CD tooling, automated test frameworks, and system monitoring.</li><li></li><li>Champion best practices in API design, component modularity, code quality, and secure development.</li><li>Lead code reviews and mentor engineers, cultivating a high-performing, learning-focused team culture.</li><li>Troubleshoot and resolve performance bottlenecks, scalability issues, and user-facing bugs.</li><li>Advance modern engineering practices: advocate for reactive programming, automated testing, CI/CD, and maintainable documentation.</li><li>Influence technical strategy and contribute to the roadmap for sustainable, scalable infrastructure.</li></ul>Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.<a target="_blank" href="http://www.zendesk.com/company/careers/?utm_source=other&amp;utm_medium=organic&amp;utm_campaign=job-description_Global_2025Q3">Zendesk</a> believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a target="_blank" href="http://www.zendesk.com/diversity-inclusion/">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a target="_blank" href="mailto:peopleandplaces@zendesk.com">peopleandplaces@zendesk.com</a> with your specific accommodation request.