Job Description

The Core Services organization at Zendesk builds and maintains secure, reliable, and easy-to-use authentication, authorization, and data protection features for Zendesk’s customers, products, and services.

We are looking for a well-rounded Senior Software Engineer to join our Permissions team, where you will build and contribute new features that enable our customers to have fine-grained control over access to their Zendesk accounts across all products. Ideal candidates will possess excellent problem-solving skills, be driven to help customers, and be passionate about building robust access controls for large-scale use cases.

We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating. Help us reach the next level of data protection with sophisticated privacy and security controls, AI redaction and data masking.

What you’ll be doing

Be part of a team of intelligent, passionate, and humble engineers who own their products and share a vision for what they build
Deliver value directly to our customers by building and maintaining secure access controls
Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Design solutions to move us further toward a fine-grained permissions management system across Zendesk services
Solve complex problems and make decisions about technical tradeoffs that optimise for prioritised qualities through analyzing using multiple perspectives and information

What you bring to the role

Required Qualifications:

4+ years of proven experience in a backend or full-stack application engineering role
Deep understanding of web application development and excellent knowledge of at least one JVM language and/or Ruby
Excellent communication and time-management skills
Pragmatic approach to deliver outcomes often and early
You believe building phenomenal software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc
Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.
Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices
Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar
Minimum years of experience as a Software Developer 5-10 years

Preferred Qualifications:

Prior experience owning Ruby or Scala services in a high volume, high availability environments
Experience using monitoring/alerting to ensure the reliability of a system
Familiarity with modern JS frameworks.

Tech Stack:

Our backend code is a split between Ruby on Rails and microservices written in Scala
Our frontend interfaces are written in TypeScript, using React and GraphQL
We use AWS Aurora to store data in MySQL and Kafka to stream events between services
We use Kubernetes, Istio, Spinnaker and AWS services to deploy and scale our applications

Where We Work

Hybrid:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Kraków office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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The Poland annualized base salary range for this position is zł235,000.00-zł353,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.