Job Description

Join us at Zendesk, where were on a mission to power exceptional service for every person on the planet. Were accelerating our ambition by building products rooted in the belief that behind every interaction is a chance to create a human connection.

As an experienced SMB Sales leader, you will develop and execute a multi-faceted SMB sales strategy to increase our market share whilst building the highest levels of customer and team satisfaction. You will manage a team of highly driven, successful sales professionals, who are equally focussed on acquiring new logos and growing the revenue from their installed base.

Responsibilities

Provide strong sales leadership, vision, and direction for the sales team and broader Zendesk sales organization
Continue to hire, grow, lead and motivate a high-performing sales executives
Be accountable for the attainment of sales representative’s assigned new customer acquisition, expansion and financial performance targets
Track and analyze sales activities to understand and capitalize on buying trends and patterns in the target region
Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
Be able to build relationships both internally and externally at the C-suite
Establish policies, processes and procedures that will ensure revenue growth
Roll up your sleeves and do what is necessary for the customer and the team

Requirements

Proven experience of managing high-performance teams with a minimum of 5 years sales experience, 2 of these would be in a Sales Management capacity
Innovative and results oriented manager with strong SaaS/tech sales experience
Proven track record of success, driving revenue growth against quota and increased profitability
Strong experience and understanding in a variety of sales methodologies and best practices
Ability to be enthusiastic and creative in driving pipeline development
Ability to provide accurate forecasting of pipeline development and management
Entrepreneurial and focused with a passion to succeed
Analytical and results orientated throughout all stages of the sales cycle

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Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.