Job Description

Position Overview

We are seeking a visionary and strategic Director of HR Business Partnering to join our innovative AI-first customer service software SaaS company. Reporting to the VP, HR Business Partnering for Product Development and Information Technology, this role is crucial in designing and delivering global HR strategies that will drive outcomes aligned with our business objectives, cultivating a high-performance culture, and enhancing organizational effectiveness across diverse international markets. The ideal candidate will have a robust background in HR business partnering, with a comprehensive understanding of global HR practices and the ability to influence and drive change at the highest levels of the organization. As a key member of the HR Business Partnering team, you will play a critical role in shaping the future of our company while enhancing the overall employee experience.

Key Responsibilities

- Strategic Leadership: Lead the development and execution of innovative HR strategies that align with the company’s long-term business objectives, ensuring that HR initiatives are integrated into the overall business strategy.

- Executive Partnership: Serve as a strategic partner and coach to the executive leadership team, providing insights and recommendations that drive organizational effectiveness and foster a culture of performance and accountability.

- Global Workforce Strategy: Oversee global workforce planning initiatives for your functions, ensuring that the organization has the right talent in place to meet current and future business needs. Analyze global workforce trends and devise strategies to address talent gaps and optimize resource allocation across all locations.

- Organizational Transformation: Drive organizational design and transformation initiatives that enhance operational efficiency and agility, ensuring alignment with business goals and fostering a culture of innovation and performance.

- Leadership Development: Champion organizational development initiatives that promote leadership capabilities, team effectiveness, and a culture of continuous learning. Implement comprehensive leadership development programs that prepare leaders for future challenges.

- Global HR leadership: Ensure the effective delivery of global HR strategies across multiple locations, collaborating with regional HR Business Partnering teams to ensure compliance with local labor laws while maintaining a cohesive and integrated global HR framework.

- Talent Acceleration: Spearhead talent acquisition, development, and retention strategies that build a high-performing workforce. Lead succession planning efforts and advocate for leadership development initiatives to ensure a robust talent pipeline.

-Employee Experience: Cultivate an inclusive and engaging workplace culture by developing programs that enhance employee productivity, collaboration, and innovation, ultimately driving retention and satisfaction in collaboration with our Talent & Culture teams. 

- Performance Optimization: Lead the implementation of performance management systems that facilitate continuous feedback, goal alignment, and professional development, ensuring that performance metrics align with business objectives.

- Change Management: Provide strategic HR guidance during organizational change initiatives, ensuring effective communication and support for leaders throughout transitions.

- Data-Driven Decision Making: Leverage HR analytics to inform strategic decision-making and evaluate the effectiveness of HR initiatives, providing actionable insights to the executive team on workforce trends and challenges.

- Cross-Functional Collaboration: Collaborate with regional HR teams and centers of expertise (such as talent acquisition, talent acceleration, and employee relations) to deliver comprehensive HR solutions that meet the evolving needs of the business.

What You’ll Bring

- Experience: A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role focused on strategic HR business partnering in a SaaS or technology-driven environment.

- Experience: Ideally experience in business partnering to a Product Development, Technology organisation.

- Education: A bachelor’s degree in Human Resources, Business Administration, or a related field is required; a master’s degree in Human Resources or Organizational Behavior is strongly preferred.

- Strategic Vision: Proven ability to think strategically and commercially, aligning HR initiatives with overarching business goals and driving organizational performance at an executive level.

- Global Expertise: Extensive experience in HR leadership across multiple jurisdictions, with a deep understanding of international labor laws, cultural nuances, and global HR best practices.

- Organizational Design Experience: Demonstrated expertise in organizational design and transformation, with the ability to analyze complex workforce needs and implement effective structures and programs to support business growth.

- Consultative Leadership: Exceptional consultative skills, with the ability to influence and advise senior leaders, providing strategic insights that drive HR initiatives and organizational effectiveness.

- Collaborative Mindset: Outstanding interpersonal and communication skills, with a collaborative approach that fosters teamwork and builds strong relationships across all levels of the organization.

- Visionary Leadership: A proactive and visionary approach to shaping HR practices, with a passion for driving change, fostering innovation, and enhancing the employee experience.

- Analytical Acumen: Strong analytical and problem-solving skills, with the ability to leverage data to inform strategic decisions and measure the success of HR initiatives.

This Director, HR Business Partnering role is an exciting opportunity to design and implement HR strategies at a global level and make a significant impact on the future of our organization. If you are a strategic thinker with a passion for HR and a track record of driving organizational success, we encourage you to apply.

The US annualized base salary range for this position is $178,000.00-$268,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.