<div>At Zelis, we Get Stuff Done. So, let’s get to it! </div><div>  </div><div>A Little About Us </div><div>Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.</div><div>  </div><div>A Little About You </div><div>You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge youve gained, and the personal interests that shape who you are.</div>Position OverviewZelis is seeking a Cloud Contact Center &amp; Unified Communications Engineer to own, enhance, and optimize our NICE CXOne and Microsoft Teams Voice environments. As a key member of a lean, agile team, you will lead the configuration, integration, and ongoing improvement of our CCaaS and UCaaS platforms—delivering seamless communication tools that power user productivity and customer engagement.What You’ll Do:<ul><li>Serve as the primary engineer and internal expert on NICE CXOne Contact Center and Microsoft Teams Voice platforms.</li><li>Design, implement, and maintain call flows, Studio scripts, IVR configurations, and Workforce Management schedules.</li><li>Build and maintain REST API integrations, particularly those connecting CXOne with Salesforce and other CRMs.</li><li>Provide level 2/3 technical troubleshooting and support for voice and contact center applications, ensuring high system reliability and user satisfaction.</li><li>Monitor system performance and proactively identify opportunities for optimization and automation.</li><li>Support additional UC tools such as E-Faxing, voicemail routing, and compliance-related features.</li><li>Collaborate with business stakeholders to understand communication challenges and deliver solutions aligned with operational goals.</li><li>Track tasks and projects using JIRA; document architecture, integration steps, and platform configurations.</li><li>Stay current on UCaaS and CCaaS best practices to advise on system improvements and roadmap planning.</li></ul>What You’ll Bring to Zelis:<ul><li>2+ years hands-on experience with NICE CXOne (InContact), including Studio scripting, routing logic, IVR development, and reporting.</li><li>Solid experience with Microsoft Teams Voice and VoIP-based unified communication environments.</li><li>Proficiency in building or managing REST API integrations, especially with CRMs like Salesforce.</li><li>Demonstrated ability to own platform administration and evolution, not just provide support.</li><li>Strong communication skills and comfort engaging with non-technical stakeholders.</li><li>Experience working in cloud-first, distributed team environments.</li><li>Experience with RingCentral, Google Dialogflow, Amazon Lex, or other CCaaS/UCaaS platforms preferred.</li><li>Familiarity with JIRA, Smartsheet, Visio, and process documentation preferred.</li><li>Exposure to scripting languages (e.g., JavaScript, SQL) or Salesforce Admin concepts preferred.</li><li>Experience working in healthcare or other regulated industries preferred.</li><li>Understanding of workforce management, quality monitoring, and reporting tools preferred.</li></ul>What This Role Is Not:<ul><li>This is not a network engineering, desktop support, or hardware troubleshooting role.</li><li>Not suited for Tier 1 support professionals or infrastructure-focused engineers.</li><li>Not focused on endpoint provisioning, SIP trunking, or traditional IT voice services.</li></ul><div><div>Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.Location and Workplace FlexibilityWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employees work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.</div></div>Base Salary Range$86,000.00 - $115,000.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.<div>Equal Employment Opportunity   Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.    We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. </div><div> </div><div>Accessibility Support  We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email <a href="mailto:TalentAcquisition@zelis.com" target="_blank">TalentAcquisition@zelis.com</a>. </div><div>  </div><div>Disclaimer </div><div>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. </div><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. </div>