Operations Manager - Platform Safety &amp; Integrity Location: Tokyo, Japan_Who We Are:X’s Safety team is responsible for helping our users successfully and safely use our platform. The Platform Safety &amp; Integrity team ensures the Safety and Authenticity of users X platform experience by developing robust freedom-of-speech optimizing policies, creating state-of-the-art tools &amp; automated defenses, efficiently running world-class operations, and creating extremely transparent user communications and Safety UI (E.g. Tombstones, Interstitials, and Account Status)Who You Are:X is seeking a seasoned, results-driven Operations Manager to join the Platform Safety &amp; Integrity team. You’re an operations leader with a strong track record of building and scaling human or human-in-the-loop automated processes for content moderation or customer support. You bring analytical rigor, data informed decision-making, and demonstrate an understanding of risk, quality, and user experience. This position is based in Tokyo, Japan, and requires being onsite—remote work is not considered.What You’ll Do:<ul><li>Develop, maintain, and scale platform safety &amp; integrity operations by designing efficient workflows that mitigate user harms &amp; abuse while also maximizing freedom of expression.</li><li>Monitor, identify, and mitigate operational issues or new emerging violative behaviors using data-driven insights and risk signals.</li><li>Design and refine enforcement guidelines &amp; automations to enhance review efficiency, accuracy, and consistency at scale.</li><li>Identify and resolve edge cases with the agent team, providing a feedback loop to product and policy stakeholders to account for such cases in the future.</li><li>Conduct analyses and report on trends, quality concerns, and process inefficiencies. Develop recommendations based on these analyses and drive implementation.</li></ul>Qualifications:<ul><li>5+ years of experience in operations management, preferably within a tech or digital platform environment.</li><li>Business-level competency in Japanese and English languages.</li><li>Ability to develop highly efficient and effective processes independently.</li><li>Strong research, analytical, investigative, and communication skills.</li><li>Experience working with large datasets and SQL to build dashboards and reports and complete analyses to drive operational improvements.</li><li>Works well under pressure and is comfortable in a fast-paced, ever-changing environment.</li><li>Operations engineering experience is a plus.</li></ul>

X (formerly Twitter)

Operations Manager - Platform Safety & Integrity Tokyo, JP

X (formerly Twitter)