📐 About the RoleWere seeking an IT Director/TLM Lead to architect and scale our technology infrastructure for a rapidly growing AI company. Youll build world-class IT operations that support our unique needs, from managing high-performance computing hardware to implementing AI-powered IT automation. This role combines strategic leadership with hands-on technical expertise to create seamless technology experiences while optimizing costs and driving operational excellence.🦸🏻‍♀️ Your Responsibilities<h3>Hardware &amp; Software Procurement Strategy</h3><ul><li>Lead global procurement strategy for endpoints, servers, and specialized AI hardware (GPUs, TPUs)</li><li>Negotiate enterprise agreements saving 30%+ on hardware and software spend</li><li>Establish vendor relationships with key OEMs and software providers</li><li>Create standardized hardware configurations for different role types</li><li>Manage refresh cycles optimizing performance vs. cost</li><li>Build procurement workflows with automated approval chains</li><li>Coordinate logistics for global equipment distribution and returns</li></ul><h3>License Management &amp; Optimization</h3><ul><li>Centralize license management across 200+ software applications</li><li>Implement software asset management (SAM) platform for real-time visibility</li><li>Create automated true-up processes for enterprise agreements</li><li>Build license harvesting programs reclaiming unused seats</li><li>Establish showback/chargeback models for departmental spending</li><li>Develop compliance dashboard preventing audit risks</li><li>Negotiate and manage contracts for AI development tools and platforms</li></ul><h3>AI-Powered IT Automation</h3><ul><li>Implement AI chatbots for Level 1 support handling 70% of requests</li><li>Deploy intelligent ticket routing and categorization using NLP</li><li>Create predictive analytics for incident prevention</li><li>Build automated fulfillment for common requests (access, software, hardware)</li><li>Develop virtual IT assistant for employee self-service</li><li>Implement sentiment analysis for service quality monitoring</li><li>Create automation playbooks for repetitive IT tasks</li></ul><h3>IT Engineering &amp; Infrastructure</h3><ul><li>Design scalable IT architecture supporting 10x growth</li><li>Implement configuration management and monitoring systems</li><li>Build disaster recovery and business continuity capabilities</li><li>Create network infrastructure supporting hybrid work</li><li>Establish VPN and remote access solutions</li><li>Deploy collaboration tools and video conferencing infrastructure</li><li>Manage certificates, domains, and DNS infrastructure</li></ul><h3>Identity &amp; Access Management</h3><ul><li>Architect enterprise IAM strategy with SSO/MFA everywhere</li><li>Implement automated provisioning/deprovisioning workflows</li><li>Design role-based access control (RBAC) frameworks</li><li>Build identity lifecycle management from hire to retire</li><li>Create privileged access management for sensitive systems</li><li>Establish access review and certification processes</li><li>Integrate IAM with HR systems for real-time updates</li></ul><h3>Device &amp; Endpoint Management</h3><ul><li>Deploy unified endpoint management (UEM) platform</li><li>Implement zero-touch deployment for global workforce</li><li>Create device compliance policies and enforcement</li><li>Build remote support capabilities for distributed teams</li><li>Establish mobile device management for BYOD</li><li>Manage firmware updates and security patching</li><li>Create asset tracking from procurement to disposal</li></ul><h3>Service Excellence &amp; Customer Experience</h3><ul><li>Transform IT from support function to business enabler</li><li>Implement ITSM platform with integrated knowledge base</li><li>Create service catalog with automated fulfillment</li><li>Build employee experience scoring and feedback loops</li><li>Establish SLAs aligned with business priorities</li><li>Develop proactive support using predictive analytics</li><li>Create IT concierge service for executive support</li></ul><h3>Cost Optimization &amp; Financial Management</h3><ul><li>Implement FinOps practices for IT spend visibility</li><li>Create cost allocation models by department/project</li><li>Build automated budget tracking and alerting</li><li>Develop benchmarks for IT spend per employee</li><li>Establish vendor scorecards and performance metrics</li><li>Optimize licensing through usage analytics</li><li>Create TCO models for build vs. buy decisions</li></ul>⭐️ What Were Looking For<h3>Required Experience</h3><ul><li>10+ years in IT leadership with 5+ years in director-level roles</li><li>Proven experience scaling IT operations in high-growth companies</li><li>Deep expertise in enterprise IT architecture and service delivery</li><li>Track record managing $10M+ IT budgets and vendor relationships</li><li>Experience supporting AI/ML companies or research organizations</li><li>Strong background in IT automation and process optimization</li></ul><h3>Technical Expertise</h3><ul><li>Expert knowledge of ITSM platforms (ServiceNow, Remedy, Jira)</li><li>Proficiency with endpoint management tools (Jamf, Intune, Workspace ONE)</li><li>Experience with software asset management and license optimization</li><li>Understanding of AI/ML tools for IT automation</li><li>Knowledge of identity providers and access management</li><li>Familiarity with procurement and vendor management best practices</li></ul><h3>Execution &amp; Impact</h3><ul><li>Demonstrated ability to reduce IT costs by 30%+ through optimization</li><li>Track record of achieving 95%+ employee satisfaction scores</li><li>Experience implementing IT automation reducing tickets by 60%+</li><li>History of successful large-scale technology deployments</li><li>Strong vendor negotiation skills with proven savings</li><li>Excellence in stakeholder management and communication</li></ul><h3>Preferred Qualifications</h3><ul><li>ITIL v4 Foundation or higher certification</li><li>Experience with AI-powered ITSM tools</li><li>Background in hardware lifecycle management</li><li>Knowledge of compliance frameworks (SOC2, ISO 27001)</li><li>Experience at AI/ML or deep tech companies</li><li>MBA or advanced degree in technology management</li></ul>🍩 Benefits &amp; perks (UK full-time employees):<ul><li>Generous PTO, plus company holidays</li><li>Comprehensive medical and dental insurance</li><li>Paid parental leave for all parents (12 weeks)</li><li>Fertility and family planning support</li><li>Early-detection cancer testing <a target="_blank" href="https://www.galleri.com/partner/writer">through Galleri</a></li><li>Competitive pension scheme and company contribution</li><li>Annual work-life stipends for:<ul><li>Home office setup, cell phone, internet</li><li>Wellness stipend for gym, massage/chiropractor, personal training, etc.</li><li>Learning and development stipend</li></ul></li><li>Company-wide off-sites and team off-sites</li><li>Competitive compensation and company stock options</li></ul>

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Technical lead manager, corporate IT

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