Do you thrive in a fast-paced environment where innovation meets results? Are you passionate about helping businesses reach their full potential? Workiz is the place for you!

As a trailblazing SaaS company in the field service industry, were at the forefront of change, driving success in one of todays most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication – all in one place.

We’re looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team:

Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental.

Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change.

Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it’s all about the people. Our customers are at the heart of everything we do.

Who We Need

We’re looking for a highly skilled Tier III Support Engineer to take the lead on two critical areas: customer data imports and API support. You’ll be the first line of support for these functions, owning the process end-to-end to ensure smooth onboarding and seamless integration experiences for our customers. In addition to these core responsibilities, you’ll handle complex technical escalations, support enterprise clients, and mentor other support engineers. If you have a strong technical background, love solving tough challenges, and thrive in a fast-paced, collaborative environment—this is the role for you.

Responsibilities

Act as the frontline owner for customer data imports and API support, ensuring timely and accurate execution and resolution
Serve as a subject matter expert for complex technical issues across the Workiz app
Troubleshoot both frontend and backend challenges, including API-related problems
Diagnose and resolve escalated issues from enterprise clients with a focus on resolution speed and customer satisfaction.
Provide mentorship and guidance to other support engineers, supporting escalated cases from Tier I & II support, when needed.
Collaborate with product and engineering teams to resolve bugs and enhance system performance.

Requirements

Minimum Qualifications:

Solid understanding of SaaS applications and troubleshooting methodologies.
Minimum 2-3 years proven experience providing advanced technical application support within a software environment, demonstrating a strong track record of successfully resolving complex customer issues.
Exceptional problem-solving and critical thinking abilities, with a knack for diagnosing and implementing effective solutions for intricate technical challenges.
Excellent verbal and written communication skills, with the ability to convey technical information clearly, professionally, and empathetically to diverse audiences.
Demonstrated ability to collaborate effectively within a team and work independently to manage priorities in a fast-paced, dynamic setting.
Strong analytical and process-oriented mindset, with the capacity to evaluate and contribute to improving support workflows.
A commitment to reliability, consistently meeting performance standards and following through on tasks with accuracy and timeliness.
Familiarity and practical experience (2-3+ years) utilizing collaboration and issue-tracking tools like Jira, Slack, and the Google Suite (Gmail, Docs, Sheets, etc.), as well as knowledge management platforms (e.g., Confluence).
Hands-on experience (1-2+ years) with API integration and configuration, including proficiency in data formats such as JSON, HTML, and XML, as well as database knowledge (e.g., MySQL).

Bonus Points:

Relevant technical support certifications or equivalent industry training.
Experience supporting mobile applications and troubleshooting related issues.

**This is a hybrid role requiring in-office collaboration on Tuesdays, Wednesdays, and Thursdays, with the flexibility for remote work on Mondays and Fridays.

Why Join Workiz?

We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.

Why You’ll Love Being a Workizer:

Fuel your passion (and have a blast doing it!): You wont just use a product you believe in, youll work alongside a team that makes every day exciting!

Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.

Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.

Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.

We take our work seriously, but we know how to let loose and celebrate our wins!

Perks

Fuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day.

Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups.

Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our office book club, catered lunches and office happy hours.

Unleash Your Inner Gamer: Take a break and recharge in our game room, featuring a stocked fridge, a pool table, a dartboard, mini putting green, and gaming systems.

Compensation and Benefits

Market-level compensation based on experience $70,000 - $85,000 On-Target Earnings.

Workiz provides a comprehensive benefits package, featuring employee stock options, Medical, Dental, and Vision coverage options, and up to a 4% match on 401k contributions.

Inclusivity Statement

At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.